zinc1282 Posted August 28, 2017 Posted August 28, 2017 When I login to Viveport using the desktop software, my subscripiton information is gone. It is treating my like a new user despite having an active subscription. I wish to cancel my subscription, but since I can't access it, I can't cancel it.
Rockjaw Posted August 28, 2017 Posted August 28, 2017 Hey , Looking at your account for this username, it doesn't show an active subscription. It's likely that you have two different accounts. I'll send you a PM with some more troubleshooting steps.
RasconTwo Posted December 15, 2017 Posted December 15, 2017 I have this problem as well! I believed it was cancelled because it was empty, and now I've been charged another month even though I'm not using the service. Please help me cancel my subscription.
CoryCheng Posted December 15, 2017 Posted December 15, 2017 Hi , I just checked your subscription status, it is still active. Please see PM for troubleshooting steps. Cory.C
CoryCheng Posted December 15, 2017 Posted December 15, 2017 Hi , Please see PM, need your confirmation on cancelling. Cory.C
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