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Can't cancel subscription


zinc1282

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Posted

When I login to Viveport using the desktop software, my subscripiton information is gone.  It is treating my like a new user despite having an active subscription.  I wish to cancel my subscription, but since I can't access it, I can't cancel it.

Posted

Hey ,

 

Looking at your account for this username, it doesn't show an active subscription. It's likely that you have two different accounts. I'll send you a PM with some more troubleshooting steps.

  • 3 months later...
Posted

I have this problem as well! I believed it was cancelled because it was empty, and now I've been charged another month even though I'm not using the service. Please help me cancel my subscription.

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