Synthesis Posted September 22, 2017 Share Posted September 22, 2017 I understand your frustration, but as I'm sure you know, we as HTC Vive do not represent Cerevrum Inc (The developer) so our ability to to provide you with assistance is limited to that which we have control over, I.E. refunds.Thank you for understanding, -John C Link to comment Share on other sites More sharing options...
TriggerMike Posted September 22, 2017 Share Posted September 22, 2017 I'm having the same issue. All other titles run fine. Link to comment Share on other sites More sharing options...
Synthesis Posted September 22, 2017 Share Posted September 22, 2017 Hi, per the thread, this title does not function normally. We're working on it, but for now we can offer you a refund.Thank you, -John C Link to comment Share on other sites More sharing options...
simonpau1 Posted September 23, 2017 Author Share Posted September 23, 2017 John, I honestly appreciate all you and your associates have tried for assisting me in this subject, there is no doubt about it. I definitely understand your position, but in the contrary, I hope you can also understand us as a consumer, we purchased this product through Viveport and the trust and liability stays there, for instance, if a consumer purchased a substandard product from the rack of a super market, is the liability with the super market ? or the manufacturer ? my confidence in a product which I chosed from viveport is because I know it is something controlled and managed by viveport, I don't know and don't care about whoever developed it, in actual practice, viveport warrents its quality, I am very impressed with all the hard work that your team has done in this case, but I think there can be much room for improvement from viveport regarding quality control , a refund to a purchase when there is something wrong does not prove a good service cycle, but rather, a creation of disappointment, please don't take it personal, I am refering it to a total solution which viveport can fine tune for their product quality consistantly. once again, thank you for all your help. Link to comment Share on other sites More sharing options...
animal1993 Posted October 12, 2017 Share Posted October 12, 2017 Did you ever hear back about this issue Link to comment Share on other sites More sharing options...
HackPerception Posted October 13, 2017 Share Posted October 13, 2017 , No, our contact requests to the developers went unanswered as of 10/13. We sent out an additional round of emails out this morning. Due to the lack of response, we unpublished the app on 9/27. Link to comment Share on other sites More sharing options...
CoryCheng Posted October 16, 2017 Share Posted October 16, 2017 Please PM me your transaction ID so we can refund you. Cory Link to comment Share on other sites More sharing options...
simonpau1 Posted October 16, 2017 Author Share Posted October 16, 2017 Hi Corey, this is my payment informations: Transaction number: 286931763 transaction date was : 9/9/2017 thank you and best regards Link to comment Share on other sites More sharing options...
CoryCheng Posted October 19, 2017 Share Posted October 19, 2017 Hi Please see PM for refund details. Thank you Cory.C Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.