Mattack Posted September 15, 2017 Share Posted September 15, 2017 I sent my Vive in for repair, and on 9/12/17 at 11 am UPS told me they recieved it. It's two days later, and I have still recieved no confimation at all from the repair center in Houston. In addition it has not show up on the HTC Repair tracking as delivered it is still in the initiated phase on the site which is ridiculous. It still has no tracking number based on the website and the ticket was opened on 9/7/17! This gives them only 7 more days before the ticket is closed, and that is not right. I need whoever it is who works there to freaking update it so that the ticket is not closed. I packaged the thing like the $800 piece of equipment that it is along with the proper documentation both inside and outside it, and I will NOT go down without a fight if they close that ticket, and I will file in small claims if it is kept by them as "abandoned" as described in the HTC Repair Service Terms & Conditions in part 7 due to their slowness. Hurricane or no, it doesn't take two days to send a confirmation email and update a repair status. Link to comment Share on other sites More sharing options...
Mattack Posted September 15, 2017 Author Share Posted September 15, 2017 In addition, I consider that two working days have passed, so I better recieve a reply before that 4th day. Link to comment Share on other sites More sharing options...
Synthesis Posted September 15, 2017 Share Posted September 15, 2017 Hey, can you PM me your tracking number, repair ticket and name? I'll look into this for you.Thank you, -John C Link to comment Share on other sites More sharing options...
Mattack Posted September 15, 2017 Author Share Posted September 15, 2017 How do I PM to where others dont see my name, rma, and tracking number Link to comment Share on other sites More sharing options...
HackPerception Posted September 15, 2017 Share Posted September 15, 2017 , Click on your avatar in the top right corner of any forum page; it will bring up a small dashboard. Click on the envelope icon which will direct you to your inbox. On the lefthand side, you'll see a blue button labeled "new message" under the private message header. Click that and tag synthesis by putting an "@" before his name. When you receive a reply you can view it by accessing the inbox. Link to comment Share on other sites More sharing options...
Mattack Posted September 15, 2017 Author Share Posted September 15, 2017 Thanks Link to comment Share on other sites More sharing options...
jm213213 Posted September 17, 2017 Share Posted September 17, 2017 Hello I am in the same situation. The work number is [personal information redacted] And tracking [personal information redacted] I have yet seen any updates to the status. Link to comment Share on other sites More sharing options...
Synthesis Posted September 18, 2017 Share Posted September 18, 2017 Sorry, I had to edit your post to keep that information private. Can you send that info to me in a PM instead?Thank you, -John C Link to comment Share on other sites More sharing options...
jm213213 Posted September 18, 2017 Share Posted September 18, 2017 Ok it's been sent Link to comment Share on other sites More sharing options...
bafoon90 Posted September 20, 2017 Share Posted September 20, 2017 Did this get resolved? I'm having the exact same issue, I've sent an email to them with no response yet. Link to comment Share on other sites More sharing options...
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