Unable to use ID or Passport to reedem Fallout 4 VR code

[LaciHUN332]

Hi

I wanted to reedem the Fallout 4 VR code but it does not work.

I live in Germany and i am hungarian and i can not use my hungarian id. I can not use my passport either because it is hungarian and the lines do not match and it is expired. How could i verify my identity?

 

Thanks and sorry for my bad english.

 

[Synthesis]

 

Can you explain a little further what the issue is? Were you unable to redeem your content bundle or only Fallout 4 VR? You need to redeem Fallout 4 VR in steam, not viveport.

Thanks,

-John C

[czs13]

Hello,

i have the same problem. There are actually more apps which require me to fill in the ID information to be able to purchase them or even select them in my subsription. My problem also is, while living in Germany, i have a romanian ID and passport, so the passport number and the IDD are in a completely different format and therefore useless to be able to purchase/select these apps. I have to mention that i have 2 accounts (one over steam, one HTC) and both have my birthday entered, but none of them lets me past the age check, with no option to change the format of the IDD/passport number to match the romanian IDD/pass. number. What am I supposed to do to be able to select/buy those apps?

[A2rael]

I have the same issue with arizona sunshine, tried relogging to viveport, reinstall of viveport, set pin update personal data but nothing seems to help changing the location.

[Synthesis]

 

Can you DM me your email address associated with the account and also the code you're trying to use? We should be able to fix this.

Thank you,

-John C

[headgear]

Similar issue here trying to verify my age for checking out and then purchase viveport games.

[Synthesis]

 

Send me your information in a PM. It's probably just a case of incorrect location.

Thanks,

-John C

[headgear]

Sent you a PM already just before your post here however still no reply :(

[A2rael]

PM sent yesterday

[headgear]

well don't bother now:

 

[uPDATE] Our Sairento VR, Accounting+, Arizona Sunshine and The Wizards pre-sale deal is out of stock! Check back on 11/20 for Black Friday deals.

 

Very disappointed and not impressed with the viveport platform unfortunately :( Blocking some users from making purchases is not be the best buisness strategy... In this case you don't miss out on money but you did miss out on encouraging users to use your platform more ;)