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Order didnt ship


Heidi1

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Ordered 12/11/17. Label printed 12/12/17. FedEx never got package, vive didnt ship. Have gotten nothing but the run around for 4 days. They gave me a case # Monday. No answers. How hard is it to reprint the label and ship the product? Heartbroken for my child, it was the only thing he asked for for Christmas.

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John, how do I pm you? I have been talking to customer service since Monday. Tuesday, they had me start talking to Daniella (floor supervisor) and I have spoken to Sebastian twice today. They have had me in tears for 3 days. I'm at my wits end.

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