jckn Posted December 26, 2017 Posted December 26, 2017 So I just got my VR headset and just now got it working and when I went to redeem my code it went through but I had no code for Fallout, and anytime I clicked activate on Tilt Brush it just did nothing. Any help? I really wanted to play Fallout VR. It says my code is redeemed and also says I have nothing in my library, and I never got a code for either of them.
jckn Posted December 26, 2017 Author Posted December 26, 2017 I also checked my email for the codes and I had a redemption code email but they both have no code after Unlock Code: Nothing is there?
HackPerception Posted December 26, 2017 Posted December 26, 2017 , The blank area where the code should be in that email is part of the bug you experinced. There will be a follow up email from our engineering team sent out in the next two hours that should contain the correct codes. FO4 will be a Steam key that you redeem within Steam. I'll be online in the next few hours and will follow up to ensure that you successfully get your codes tonight.
cozmoziz Posted December 26, 2017 Posted December 26, 2017 Hello David, I have not received Fallout 4 when I redeemed my code earlier today as well. I did receive the Google Tilt Brush, Richie's Plank, Everest VR, but no Fallout 4. Let me know if there's anyplace I should check? I've looked in my span/trash folder in my email. Thanks
Rockjaw Posted December 27, 2017 Posted December 27, 2017 Hi , could you send me a PM (there's a link in my sig) with more details? Ideally, send me a screenshot of the email you received, and include your email address too. If you did get sent the wrong codes, we definitely want to investigate.
HackPerception Posted December 27, 2017 Posted December 27, 2017 , We sent a follow up email out to all users affected by this bug that contained the proper keys. Are you still having issues?
HackPerception Posted December 27, 2017 Posted December 27, 2017 , We sent a follow up email out to all users affected by this bug that contained the proper keys. Are you still having issues?
Fezinaru Posted December 28, 2017 Posted December 28, 2017 My Vive came in today and when I went to redeem the code, it didn't give me product codes for both Fallout 4 VR and Tilt Brush on the redemption page. The email didn't have the codes either. I'm guessing I need to PM the staff my redemption number from my email or something? It looks like you guys had this same issue monday and it seems the system still has some bugs in it.
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