Super Galaxy Puzzle

[Fair1138]

I recently downloaded Super Galaxy Puzzle Lite for our monthly subscription. It dosnet seem to work. Ive email 2 areas of Vive and talk to live support. The support seem like they were following a cookie cutter answer and neither emails have been responded to. Any suggestions on how to fix it or a number I can call? Thanks.

 

 

[Rockjaw]

Hi , can you explain your issues in more detail (either here, or via a PM)? I can get the feedback to the right people.

[Fair1138]

We downloaded the game for a monthly subscription. I even removed it and try downloading again. It just dosent work. Just trying to fix it or, or be able to pick a different game. Thank you.

[Synthesis]

 

Can you please clarify: "It just doesn't work"? Do you mean it won't launch, it crashes on launching? The controls are not responsive in game? Something else?

Thank you,

-John C

[Fair1138]

It doesn't launch

[Fair1138]

Steam says it is unresponsive

[Synthesis]

 So, we have Super Galaxy Puzzle Lite on Viveport and then Steam has Super Galaxy Puzzle, but that's not Viveport.

Is it the Steam version or Viveport version that you're trying to launch?

Thanks,

-John C

[Fair1138]

I've done it through both

[Synthesis]

 

 

So neither version will launch? Any other games having this problem?

Thanks,

-John C

[Fair1138]

Nope, everything else works great.