knowledgehammer Posted April 12, 2018 Share Posted April 12, 2018 Just got my VivePro in the mail. Unpacked and shifted out the old headset for the new one. Im using the old trackers and controllers, but everything else got replaced. Started it up, and I see Red & Green pixel Snow/Static randomly sparkling or glitter on the right side of my view. Takes up about 25-30% of the visuals, and no reconfiguration of cables or updates has worked. Do I need to actually send this back to get replaced??? Or is simply a replacement of Video Wiring covered by the warrenty? Please Advise... Link to comment Share on other sites More sharing options...
Synthesis Posted April 12, 2018 Share Posted April 12, 2018 It's likely the connection. Are you using any adapters on your cable set up or just going straight to your GPU DisplayPort?Thanks, -John C Link to comment Share on other sites More sharing options...
knowledgehammer Posted April 12, 2018 Author Share Posted April 12, 2018 No Adapters... direct solid tight connections to every port... have also tried my other display ports... no change. Link to comment Share on other sites More sharing options...
Synthesis Posted April 12, 2018 Share Posted April 12, 2018 If you've reseated the cables, we probably need to replace the cable or the linkbox. Give me a day to figure out the best way to do that (since you just received your unit)Thank you, -John C Link to comment Share on other sites More sharing options...
knowledgehammer Posted April 13, 2018 Author Share Posted April 13, 2018 Thank you... Truly. Link to comment Share on other sites More sharing options...
Sammy1 Posted April 13, 2018 Share Posted April 13, 2018 hey there i´ve got exactly the same problem, i recived my pro yesterday and this is very frustrating:( i´ve searched the whole night only to find a solution but nothing:-/ Link to comment Share on other sites More sharing options...
Sammy1 Posted April 13, 2018 Share Posted April 13, 2018 I´ve resolved it myself, i tryed every port and cableposition but not that one from the HMD himself, it was a tiny little bit lose (and its a very tricky position) Link to comment Share on other sites More sharing options...
knowledgehammer Posted April 13, 2018 Author Share Posted April 13, 2018 I tried that... pulled it and placed it bac with care and made sure it was tight in there.. but same thing. I eeven got a replacement thunderbolt to display cable with gold plating... same thing. Im thinking its either the unit itself or the Link Box... just waiting on info to send it back for a replacement.. Link to comment Share on other sites More sharing options...
Synthesis Posted April 13, 2018 Share Posted April 13, 2018 Okay, I've got a solution for you. I think you may have emailed us already, and if so, you can ignore my PM and just follow up there. If not, please follow the instructions in the PM.Thank you, -John C Link to comment Share on other sites More sharing options...
bradcarvey Posted May 19, 2018 Share Posted May 19, 2018 The solution is a private message? I purchased 4 Vive Pro headsets. I have the Red & Green Static Snow. I have tried everything and I still have the Static on even a simple Unity scene. Frame rate is great. I have 2 Vive headsets, that don't have this problem. I have a 1080 Ti, windows 10 and updated drivers... What was the solution in the pm? Link to comment Share on other sites More sharing options...
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