Ulises Posted August 6, 2018 Share Posted August 6, 2018 Hola tengo el mismo problema....cual es la solución? Link to comment Share on other sites More sharing options...
Synthesis Posted August 6, 2018 Share Posted August 6, 2018 In his case, we replaced his unit because he was within 14 days of purchase.I'd highly recommend contacting www.vive.com/us/support/contactus for support requests.Thank you, -John C Link to comment Share on other sites More sharing options...
Ulises Posted August 6, 2018 Share Posted August 6, 2018 ¿Hay algo que se pueda hacer antes de devolverlo? ya que soy de Chile. Link to comment Share on other sites More sharing options...
Synthesis Posted August 6, 2018 Share Posted August 6, 2018 If you're outside of our normal service regions, you'll probably need to source a replacement part yourself. What's likely wrong is the All-in-one cable needs to be replaced. A less likely possibility is that there is something wrong with the actual display, but usually it's the cable being damaged that causes this.Thanks, -John C Link to comment Share on other sites More sharing options...
Ulises Posted August 6, 2018 Share Posted August 6, 2018 Muchas Gracias por la respuesta, me puedes dar datos mas claros del modelo de cable que necesito, para poder cotizarlo en mi localidad, ya que revise en su pagina y no tienen disponibles. muchas gracias! Saludos Ulises Link to comment Share on other sites More sharing options...
Madlax13 Posted September 16, 2018 Share Posted September 16, 2018 I have this issue today to - the cable to the HMD - pluged in the hmd was a littel bit off place - replug solv it https://www.vive.com/us/support/vive-pro-hmd/category_howto/connecting-a-usb-device.html picture 4 Link to comment Share on other sites More sharing options...
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