mrfisma Posted April 29, 2018 Share Posted April 29, 2018 I know this is technical support, but I don't know where else to go. I bought my grandson a Vive for his birthday. He likes it, but says that the games available via the VivePort subscripton I bought for him are not ones he cares about, so I want to cancel that subscription. I've been receiveing monthly "payment received" messages. The email account shown in those messages as the email address on file will not allow me to log into VivePort, where I was hoping to cancel the subscription. Even when I select "forgot password" it says the email address is not on file, despite it showing as the email address associated with the VivePort service in the payment received messages. So I click the "contact us" link in that message and start a chat session. The "support" person there tells me what I need to do is create a NEW account in the community forums, so that I can post there to ask someone to recover my account. Seems insane to me, but I don't know what else to try. Can anyone help with this? Link to comment Share on other sites More sharing options...
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