Focus head attachment broken!

[mkr]

Unfortunately the head attachment from my new Focus is broken. The gear which fixed the head strap does not hold the strap anymore. Does anyone has got also this problem?

[driuler]

Mine seems to have the same problem too. It can't hold position...

[HackPerception]

, I am sending you a PM. 

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7/27 update: 

We're continuing to investigate developer feedback about the Focus devkit on a 1:1 basis and are looking into this cluster of reports very closely. If you encounter this behavior, we ask that you please submit a ticket via the following form: http://vive.to/devhelp. 

 

For this specific issue, please include your order number, current shipping information, and any other feedback that you'd like to share about your experiences with the hardware kit. 

 

Thanks!

- David R

 

[GasparF]

Im also going through teh same circumstance, despite taking super good care of my Dev kit.

[HackPerception]

 I've sent you a PM with further instructions. 

[bobadiscombobulated]

Having the same issue here. The unit has hardly been used but today I find the headstrap can no longer hold its position.

[HackPerception]

 

7/27 update:

 

We're continuing to investigate developer feedback about the Focus devkit on a 1:1 basis and are looking into this cluster of reports very closely. If you encounter this behavior, we ask that you please submit a ticket via the following form: http://vive.to/devhelp. 

 

For this specific issue, please include your order number, current shipping information, and any other feedback that you'd like to share about your experiences with the hardware kit. 

 

Thanks!

- David R

 

, Please start a ticket via the link above and we'll reach out. 

 

[kimfyrst]

I have the same problem.

[HackPerception]

, please submit a ticket based the instructions I outlined in my reponse above your post. 

[kimfyrst]

Done, thanks :-)