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Focus head attachment broken!


mkr
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Unfortunately the head attachment from my new Focus is broken. The gear which fixed the head strap does not hold the strap anymore. Does anyone has got also this problem?

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, I am sending you a PM. 

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7/27 update: 

We're continuing to investigate developer feedback about the Focus devkit on a 1:1 basis and are looking into this cluster of reports very closely. If you encounter this behavior, we ask that you please submit a ticket via the following form: http://vive.to/devhelp

 

For this specific issue, please include your order number, current shipping information, and any other feedback that you'd like to share about your experiences with the hardware kit. 

 

Thanks!

- David R

 

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  • 1 month later...

 

7/27 update:

 

We're continuing to investigate developer feedback about the Focus devkit on a 1:1 basis and are looking into this cluster of reports very closely. If you encounter this behavior, we ask that you please submit a ticket via the following form: http://vive.to/devhelp

 

For this specific issue, please include your order number, current shipping information, and any other feedback that you'd like to share about your experiences with the hardware kit. 

 

Thanks!

- David R

 

, Please start a ticket via the link above and we'll reach out. 

 

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  • 3 weeks later...

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