mkr Posted June 16, 2018 Share Posted June 16, 2018 Unfortunately the head attachment from my new Focus is broken. The gear which fixed the head strap does not hold the strap anymore. Does anyone has got also this problem? Link to comment Share on other sites More sharing options...
driuler Posted June 19, 2018 Share Posted June 19, 2018 Mine seems to have the same problem too. It can't hold position... Link to comment Share on other sites More sharing options...
HackPerception Posted June 19, 2018 Share Posted June 19, 2018 , I am sending you a PM. -------------------------------- 7/27 update: We're continuing to investigate developer feedback about the Focus devkit on a 1:1 basis and are looking into this cluster of reports very closely. If you encounter this behavior, we ask that you please submit a ticket via the following form: http://vive.to/devhelp. For this specific issue, please include your order number, current shipping information, and any other feedback that you'd like to share about your experiences with the hardware kit. Thanks! - David R Link to comment Share on other sites More sharing options...
GasparF Posted June 22, 2018 Share Posted June 22, 2018 Im also going through teh same circumstance, despite taking super good care of my Dev kit. Link to comment Share on other sites More sharing options...
HackPerception Posted June 22, 2018 Share Posted June 22, 2018 I've sent you a PM with further instructions. Link to comment Share on other sites More sharing options...
bobadiscombobulated Posted July 27, 2018 Share Posted July 27, 2018 Having the same issue here. The unit has hardly been used but today I find the headstrap can no longer hold its position. Link to comment Share on other sites More sharing options...
HackPerception Posted July 27, 2018 Share Posted July 27, 2018 7/27 update: We're continuing to investigate developer feedback about the Focus devkit on a 1:1 basis and are looking into this cluster of reports very closely. If you encounter this behavior, we ask that you please submit a ticket via the following form: http://vive.to/devhelp. For this specific issue, please include your order number, current shipping information, and any other feedback that you'd like to share about your experiences with the hardware kit. Thanks! - David R , Please start a ticket via the link above and we'll reach out. Link to comment Share on other sites More sharing options...
kimfyrst Posted August 16, 2018 Share Posted August 16, 2018 I have the same problem. Link to comment Share on other sites More sharing options...
HackPerception Posted August 16, 2018 Share Posted August 16, 2018 , please submit a ticket based the instructions I outlined in my reponse above your post. Link to comment Share on other sites More sharing options...
kimfyrst Posted August 16, 2018 Share Posted August 16, 2018 Done, thanks :-) Link to comment Share on other sites More sharing options...
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