Vive Wireless looses connection when camera is enabled

[VRMurph]

I installed the wireless hardware and software and initially had problems getting the headset to connect consistantly. When it did get connected it would just randomly disconnect from the headset for no apparent reason. Signal strength was maxed out so that wasn't the issue.

 

After some research , I read that the video cable should be disconnected from link box when using wireless. I did that, and the issue with getting the headset to connect consistently seemed to go away. Your installation instructions should be more clear about this!

 

I was still randomly getting disconnected. What I've isolated it to is when the camera is enabled (for chaperone and/or room view) I get disconnected after several minutes of play. Screen goes gray, then black. Wireless app on PC says "Headset not detected", but the signal strength is at max. This happens in several games, so I pretty sure it's not game related. When I disable the camera, everything is fine.

 

It appears others are having this issue as well, but the details are buried in some other problem type/subject line, so thought I create a entry identifying this specific issue.

 

1) Is this a recognized problem with your technical team?

2) When will be corrected? 

 

[Lupraen]

Hi, i was experimenting the same issue. Setting camera refresh to 60hz solved the issue for me.

 

Regards.

[VRMurph]

I just tried at 60hz and ran for about 30 minutes without an issue. Seems to have solved the frequent disconnects. Thanks for the information!!

 

Cheers

[SteveCole]

My camera rate is at 40. Room view, dashboard etc are all enabled too, but I don't have any issues. I have hours of play time with no disconnects, grey screens or tracking issues. Camera and mic work flawlessly.

 

Wierd thing is my camera is locked at 40. When I try to change it lower or higher, SteamVR restarts but it's back to 40. This was even the case before installing wireless adapter.

 

My specs:

Asus Rampage VI Extreme X299

CoreX i7 7820X

Asus Strix GTX 1080ti OC Edition

Corsair 32GB DDR4 3200

Samsung SSD 960 Pro - 1TB

EVGA 1200w PSU

WiGig card is in PCI-E x4 slot

 

[Maribel_Hearn]

Reporting same issue. 60hz, 30hz, anywhere in between, goes gray screen with "Headset not detected" after 1-5 minutes. Only solution is to disable the camera.

[Maribel_Hearn]

It appears that the recent VIVE Wireless update has resolved, for the most part, the camera issue. I can now enable the camera and play for extended periods, at least, until something else crashes the wireless, like a sudden change of scenery caused by a teleport to another room.

[brunopato]

Weird thing that HTC don't know about their own stuff. Some time ago I reached them via chat and after doing some tests and sending them some logs they asked me to send my equipment, as they told me that my equipment had an issue. Question is I'm from Brazil and it would take lots of time to send it and have it back. So I started an investigation and saw that lots of people were having the same issue as me.

I tried everything. Formated my PC, unplugged all USB PCI-e cards, my AVerMedia card - which I'm still not using as I still don't have a mirrorless camera and I'm still using my Logitech Brio - installed fans on the top of vive wireless, switched the WiGig card to every free slot and I still kept having the disconnection issue. I started messing with everything that was possible, even disabling the anti virus and everything you can't even imagine - for months - and nothing worked.

Then I searched for the folder in which the exe to start vive wireless is found. There are some extra exe files over there and I started running every each of them. Then I found a file called PCIeGenConfig.exe. I ran it and it opened a window with an option to enable PCIeGen setting. And then... ta-daaaaah! My disconnection issue was simply gone!!! It seems the WiGig card has some problems regarding the PCI-e gen from some motherboards, and that's what I'm talking about when I told you that it seems HTC doesn't know about their own stuff.

Lots of people struggling to maintain connection with their Vive headsets, and it can be simply resolved by running this exe and enabling this PCIeGen thing. The weirdest thing is that when I searched on Google for this exe file I found only 2 pages mentioning it! That gives me the creeps! It's a simple fix that even HTC doesn't have a clue about! It would be good if you could report my case to them, as they could just give people this instruction instead of asking guys to send them their equipment that's actually in good shape! End of story lol with a happy ending! I hope my experience and resolutions can help more people that are suffering because of the lack of knowledge of a company that doesn't understand their own devices! Regards from Brazil!