Update on Vive Wireless Adpater

[SuperNikoPower]

We have seen and are actively looking into multiple reports of Ryzen incompatibility with Vive Wireless Adapter. Our current data shows this is occurring with a subset of Ryzen-based PCs. Our investigation will take time as we are working with multiple component manufacturers to identify the root cause.

 

We will update the community as we learn more.

 

In the near term, we are updating our specifications to show that certain Ryzen PCs have a compatibility issue.

In addition, starting, 11/19, our customer service agents will honor Ryzen-related returns from our retail partners and vive.com outside of typical return windows. Please see instructions below.

Thank you for your patience as we continue to investigate the issue.

Customer Return Process

For refund eligibility and processing please get in touch with our Customer Support team by emailing vive_care@vive.com. You will get a response with instructions and next steps within one business day.  To ensure proper processing we will request the following:

• Proof of Purchase (your vive.com order number or your retailer invoice)
• Validation of AMD equipment (our CSR reps will walk you through the steps for these requirements)

Once the validation step is complete we will provide you with a shipping label with instructions to return your wireless adapter. Once the unit is confirmed received we will process the refund and notify customers of the completed process.

[Jack Hammer]

Thanks for the update.

Let us know if there is any data or information you need that could be of assistance!

[lamg4]

After reinstalled my Windows, updated graphics driver (geforce driver 416.94), and installed the software in this order:

1. Vive setup (found on vive website, download button next to support tab up top).
2. Steam.
3. Vive wireless app.
4. Uninstalled Viveport.

Also updated to the latest SteamVR Beta  (1.1.1), I haven't had any BSOD or hard crash, which occured every 5-10 minutes before. This is only one session, need more testing.

Here's my specs:

• Ryzen 7 2700x @4.02GHz
• Asus Prime X470 Pro
• 32GB Corsair Vengeance RGB Pro @3266Mhz 15-17-17-30
• EVGA GTX 1080Ti SC2 Hybrid +80Mhz core +400 vram
• Boot from Samsung M.2 NVME

[Viktoria]

Same for me it works on latest steamvr Beta. Enabled direct Mode and smoothing.

 

Have a threadripper 1950x

- Stock clock

- SMT disabled

- cool n quiet disabled

- latest chipset driver

 

-MSI x399 sli plus with latest BIOS

 

-32gb pc3600 @ 3333. Quad Channel.

 

- 1070 latest Driver

 

M.2 ssd (Not the boot device) is next to pcie Slot where the Wireless Card is. Nothing changed in Gen settings.

Disabled Vive camera.

Have a Vive pro and og vive.

Tested only Vive pro.

But i have Pixels and stuttering and tearing.

Tested steamvr Home

Vrchat

Beatsaber

 

Sometimes i notice whole system stutter while obs is running. After Close obs everything is nice.

[BennyFenton]

Any chance you'd be willing to share the list of CPUs having trouble?  That would be very helpful.

[el_walto]

Please provide more specifics or what is incompatible:

 

I have a Ryzen 5 2600 and MSI B450M PRO-M2

 

Should i be expecting problems?

[ImperialArm]

What if we don’t want a refund? What is the solution to fix the problem?

[ahstaphas]

"In the near term, we are updating our specifications to show that certain Ryzen PCs have a compatibility issue."

 

Has this been posted somewhere?

[ImperialArm]

So does that mean I am just out of luck and need to do a return

[Entropy]

Please can you update on this