GoHybrid67 Posted April 21, 2019 Share Posted April 21, 2019 Sorry that my first post here ever is a complaint. But when a company offers a monthly subscription at 8.99, to be billed after the two week free trial, then doesn't charge the card on file to bill the first month after the trial ends like they're supposed to. Resulting in my downloads to be shut off my first week after my free trial ends, doesn't respond to emails trying to get it fixed, and then CANCELS my account and say if I want to restart I have to pay 12.99 now, well, that's probably the worst customer service I've dealt with in a long time. But they said in my cancelation email that if I had any comments about Viveport Infinity, I should come here and post them. So here I am. There was a note that popped up in Viveport VR that there was some sort of a problem with my card, but given that they had NO problem charging the $25 for the 7 games I bought on sale during the trial, clearly that's not the case. Feels more like a "bait and switch" situation to me. Offer it at the cheaper rate, claim the payment card is no good, cancel the account for non payment, then offer to restart it at the higher price. :-/ Not cool. Or it could be just a legitimate mistake, which would be fixed easily by signing me back up at the lower originally offered price that I would have gotten had someone just charged the card I have on file last week like they were supposed to. Steam games through Viveport seem to run better than running them through Oculus, so would LIKE to keep my Infinity subscription. But only if the originally promised price will be honored. Link to comment Share on other sites More sharing options...
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