i dont like vive Posted May 18, 2019 Share Posted May 18, 2019 Cant make changes to settings for whatever reason and anytime I open the software it just sits there like this what do Link to comment Share on other sites More sharing options...
Synthesis Posted May 20, 2019 Share Posted May 20, 2019 Does it only happen when you up the settings page? Make sure you installed the software as an Admin and that your network security isn't blocking the vive executables. Usually that's the cause for the software to behave this way.Check those things and then let me know if it's still happening or not.Thank you, -John C Link to comment Share on other sites More sharing options...
HackPerception Posted May 20, 2019 Share Posted May 20, 2019 - I've started a support ticket with the email address associated with your forum account. Please be on the lookout for that thread. If you ever have a technical issue with Viveport again in the future, you can email us directly at customerservice@viveport.com for help :) Link to comment Share on other sites More sharing options...
i dont like vive Posted May 20, 2019 Author Share Posted May 20, 2019 These videos should show that I cannot bypass the three dots and have the client installed on a admin account. also my antivirus is disabled currently (can be seen lower right hand avast symbol with x over it) so it will not interfere Link to comment Share on other sites More sharing options...
HackPerception Posted May 20, 2019 Share Posted May 20, 2019 - Thank you for providing videos, that's super helpful! I'll update the ticket to include videos so the support tech has visiblity on your lastest post. Link to comment Share on other sites More sharing options...
i dont like vive Posted May 21, 2019 Author Share Posted May 21, 2019 Guile Chao (VIVEPORT Help Center) May 21, 08:31 CST hi Zachary : Could we arrange a remote session by Teamviewer(version 13) to help you resolve issue directly If remote is not convenient for you, could you follow https://service.vive.com/hc/en-us/articles/360007277092-How-do-I-report-an-issue-provide-logs-to-VIVEPORT instruction send me a issue report. You can download report tool from http://www.viveport.com/q/pctool directly Regards, Guile I never have and never will authorize someone to remotely access my pc. I obviously cannot do the second thing suggested......... Link to comment Share on other sites More sharing options...
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