geebeegooner Posted November 7, 2016 Share Posted November 7, 2016 Had nothing but problems with htc since buying my vive. Its really early tech and they should be doing the best to encourage people to spread the word about this tech. So sadly my word is terrible product and terrible customer service. My first problem was, when one of my charge plug's died after around 2 charges. It got replaced and they did cover delivery cost (which to me they should do anyway) This took 3 weeks. Then one of my controller's went strange, the trigger when pulled became squeaky and occasionally unresponsive. So back to htc they went. My controller turned up nearly 3 weeks after, the squeak had gone but now the controller had serious tracking issues which effected nearly every game played due to needing to be precise. How can a controller go out for repair and come back in a worse state? So then i had to send both controllers back as i can't be 100% which one has the tracking issue, its hard to tell but i was 90% sure which one it was. I didn't want to be in a situation where I would need to send another back for repair and be without for another 3 weeks. When i speak to the UK team, they are very unhelpful and very abrupt. Makes me kinda feel like its all my fault. With attitudes like "Our repair process is 4 working days excluding shipping time estimates, you are always free to hire your own courier Craig". Also been accused of lying 24/10 15:05>>"on this instant I'm sure they didn't, I have the chat transcript here with M***** and you were advised with three weeks repair estimate" When on Friday 21/10 M***** said "takes more time because of transportation, but the time of repair itself is 4 days" I was told on Mon, 24 Oct 2016 10:05:23 EDT "The warranty grant you two repair attempts and if the issue persist we shall replace the unit for you" But this is my 3rd repair? Viveport has also been nothing but a nightmare for me, it blue screens my PC on every attempt of playing a game and some games are even in Chinese which there was no warning about on the storefront. Downloads very slow. My vive was bought on 14/07 and out of them 3 1/2 months around 1 1/2 months I haven't been able to use it. So to anybody thinking of purchasing one, be warned as this happens regularly and reddit is full of horror stories like mine. Its early tech, i'd say some what a Dev unit like the DK2 you'd expect premium customer service for a premium product. Sadly this is not the case. I'd recommend holding out for version 2 as hopefully everything including the customer service will hopefully be fixed! if you could forward my complaint on to someone senior i'd appreciate it. Link to comment Share on other sites More sharing options...
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