Thespider Posted June 7, 2019 Share Posted June 7, 2019 Hi There, I'm posting this due to my frustration with SteamVR. And their lack of I.T. Support and customer care. And as for HTC if they don't act upon this they are also guilty of their lack of due diligence. As I an individual who spent big buck on upgrading my PC and buying the HTC Vive Pro. Is left helpless other than voicing my anger to anyone that will listen. As SteamVR support don’t care. Apparently I’m not the only one that has issues with their policy of militant forced bug ridden updates that don’t allow you stop the updates or roll them back. This luckily only affected only 2 of my VR games as totally useless. Others on the Steam forum have experienced much worse issues. The problem is, I only play one games with well over 100hrs called StandOut. For those who are not familiar it's like fortnite but in VR. This is the only game I play. Unlike my kids that play the other games. Hence you can see my frustration. My HTC Vive VR unit is pretty much useless to me now. I bought a game called AnimVR for my son. Yep the same fault occurs. It tells me it “starting”. Sits there for a minute then goes back to home. Tried using the Beta version. It tells me it “starting”. And stays there to infinity. Can’t even go to home using my controller. I have rebuilt windows10 three times on 2 different hard drives. I tried installing windows 7. The same error exists. I borrowed my son’s graphics card. The same problem occurred. I had an old hard drive with a working copy of StandOut. As soon as I plugged it in. SteamVR automatically forced the upgrade and I could not stop it. And again this hard drive has the exact same problem. I logged the fault with SteamVR support. Got a reply that they don’t allow roll backs and try upgrading the drivers and powering of the hardware and back on…. WTF…… Where they serious…… That’s not support that is a TV show called “The I.T. Crowd” And still nothing from support. Asked should I apply for a refund? Not holding my breath. The frustrating thing is there is a very simple fix. Let the user roll back if there are issues. It’s not rocket science. Every other operating system and software allows this. Even the militant Apple IPhone asks the users for permission before upgrading. And when the bugs are ironed out let the user of their choosing allow it to be updated. There are a lot of frustrated helpless users with the same issues only wanting the option to be able to roll back till the bugs are ironed out. Is that too much to ask? Please please please for the love of God give SteamVR a good kick up the back side. Before I and others will start hammering Social media about the terrible experience of SteamVR and the HTC Vive product. I for one have better things to do than spamming social media. But if I don’t have better things to do with my time like playing Standout. Might as well use my I.T. knowledge create bots and start spamming social media. As what other option do I have? Yours Truly A helpless and frustrated VR fanatic. Link to comment Share on other sites More sharing options...
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!Register a new account
Already have an account? Sign in here.Sign In Now