My first VR Cosmos, some questions

[Arrown]

Hello teams,

It's a while that I want to buy a VR and Finally, I choosed the "Vive Cosmos".

I really appreciate it, The things that we can switch from the Game environement to the reality using the camera including the Headset is fantastic !!

One point :

 - The room has to be really light to have the heaset working well, this is not a pb but sometimes, it's not so dark and it's not working well. That's a bad point, don't know if you see the same issue.

 - My 2 controllers always say the the battery start to be low (after few hour of game and the AA was new). I changed it and same things after few hour. I checked the battery left on my AA and it was 1.3 (1.5 when it's new). Mean, my battery is not low. Did you see some battery pb with the 2 controllers ?

 - HTC Cosmos came on the market after the HTC Vive and HTC Pro, I bought some game (Fallout 4 VR, Superhot VR) and it looks like that button are not working on this game, if it should work on the older HTC, it should work on the new one, no ? (Doom VFR,  Beat saber is working well for example). What should I wait to have this kind of game working ? Waiting an drivers update of HTC Cosmos or it's should be done on the developer gaming side ?

 

Thant's all for the moment, thanks for this product. I enjoy it !

Edited October 7, 2019 by Arrown

[stvnxu]

Hey @Arrown,

Thank you for the kind words and support! We apologize on some of the inconveniences you mentioned so let me try to address them here in your order:

- You are correct. Environmental lighting does affect tracking, however, our team is continuously pushing software updates to your VIVE Console that'll improve tracking and other software experiences. In other words, tracking will only get better from here 😀. Your VIVE Console will notify you when there are updates. We have a public one coming soon so stay tuned. We do have updates available now in BETA mode if you want to test them. Instructions to turn BETA mode on can be found here:

https://www.vive.com/us/support/cosmos/category_howto/joining-the-beta-program.html

- Battery life does vary depending on the content you're playing. But just to clarify, are you stating that the battery life reported on VIVE Console is significantly misrepresented with the actual battery life? Could you try to continue playing with your controllers pass the low to no battery power notification?

- Superhot VR just pushed out an update that supports Cosmos controllers so try it out now and let me know if it works. Currently, Fallout 4 VR only supports HTC VIVE and HTC Pro. You make a great point that it should work if it supports older controller. The problem, however, is that the controller inputs (buttons) are different from the HTC VIVE / Pro and Cosmos. Because it's different, you'll need the developers of the game to push an update that supports the new bindings. Currently most games have pushed out an update to support Cosmos controllers, but not all. We are working with those developers closely to address this. There are also custom bindings you can try that's created by the Steam Community as an alternative. To check it out: 

SteamVR > Dashboard > Devices > Controller Settings > "Content" > Select custom binding.

Steve

 

 

[stvnxu]

@Arrown Also if you'd like to help us improve the lighting and tracking issues in our next update, you can do so by submitting a report through VIVE console. This will collect your logs and allow engineering team to leverage the data to improve the issues in the next updates. Completely optional, but just wanted to put that here if you wanted to help us and the fellow Cosmos fans / supporters. Thanks!

Here are the steps to submit a report:

- Under the Settings of VIVE Console, go to “Troubleshooting” and click “REPORT” button. Fill in your email then submit a brief 1-3 sentence description of your issue. Please provide me your Trace No. at the end.

[Arrown]

Hello stvnxu,

Thanks for your answer and clarification, no doubt about issues will be solve with the time, developer has to take this new products in consideration now and it so fresh that this will take time.

For the battery,  Stvnxu said "...reported on VIVE Console is significantly misrepresented with the actual battery life?", yes, totally, and I think also that one controller switch off, I switch it on again and was ok, battery too for 1 hour and battery alert came back.

Yes, I will help you and will share the log of my Vive Cosmos. No problem. Will do it tonight

[stvnxu]

@Arrown - Could you let us know what type of batteries you are using? We recommend alkaline batteries. We've also tested NiMH rechargeable batteries and found them to perform well. 

[Arrown]

Hi, I've sent the report yesterday night, The batteries that I'm using is Alkaline. I will invest into NiMH Rechargeable ^^  Thanks for the tips