Kaiki Posted November 27, 2016 Share Posted November 27, 2016 I have an account that is connected through my Steam username, but apparently I also have another HTC account (maybe created when I bought my HTC phone) that I didn't realize I had. When I logged in to the website to buy the Black Friday bundle, I used my typical login that I use in many other websites, and because I was logged in just fine, I figured everything was okay. I bought the games, and then loaded up my Vive application to find that they were not in my library. Turns out, my Vive application is logged in with my Steam account (which has a bunch of my other Steam games), but the login I used to buy the products was with another account, but they both use the same e-mail information! I had started a live chat but was told they could not transfer the games to my proper account for me, and I don't qualify for refunds based on the conditions required. The representative told me to post here. Do I have any options or am I just SOL? Thank you very much. :) Link to comment Share on other sites More sharing options...
Rockjaw Posted November 28, 2016 Share Posted November 28, 2016 You have options, - namely me. ;) Send me a PM and I'll try to get you sorted. Apologies for the confusion; we're taking steps to try and make it clearer about Steam vs HTC logins. Link to comment Share on other sites More sharing options...
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