BlazeHN Posted December 16, 2016 Share Posted December 16, 2016 Hi, I just got my Vive and I am attempting to use it with my Alienware 17 R2 (GTX 970M, it should handle basic VR fine), I plug everything correctly and the Vive turns on (green light indicator) and the headsets just mirrors my Windows desktop (Windows detects it as a second monitor). On SteamVR App I just get a "Headset not Connected" and a "Headset not Detected 125" errors, but the headsets is clearly connected and detected, when I click on "reset headset" the indicator goes red and the headset screens turns off for a moment and then indicator goes green again and headset screen shows Windows desktop mirrored again. I read somehwere that going into "Direct Mode" makes the headset stop acting as a secondary screen and goes into a propper VR headset, but I cant find such option, its supposed to be on SteamVR Settings/Developer but no option there.At this point I tried every single article found on the web, already did tons on reboots, power cycles, cable checks, video card driver update, swaped usb port, reseted usb ports.Please help! :( Link to comment Share on other sites More sharing options...
Rockjaw Posted December 16, 2016 Share Posted December 16, 2016 Sorry to hear you're having issues, . Have you spoken to Customer Care? They have a live chat. It'll probably be faster than here. If you're in the US, the link is in my sig; if elsewhere, change your territory on the bottom right of the Customer Care page. Keep me informed if you're still having issues. Link to comment Share on other sites More sharing options...
BlazeHN Posted December 16, 2016 Author Share Posted December 16, 2016 Oh, I didn't knew they had live chat, that would help me much more than forums indeed. I will contact them then, thanks a lot! :D Link to comment Share on other sites More sharing options...
MainFragger Posted December 16, 2016 Share Posted December 16, 2016 I might be stating the obvious, but double check to make sure that you are using the HDMI slot for your VR graphics card and not the on-board video. When my computer was new to me, I made that mistake at first...and got the same result. Also, once you plug it into HDMI on your graphics card, reboot the computer. When I realized I was not connected right and moved it..it STILL didn't work. But then I rebooted, and it did. Link to comment Share on other sites More sharing options...
Rockjaw Posted December 16, 2016 Share Posted December 16, 2016 wrote: I might be stating the obvious, but double check to make sure that you are using the HDMI slot for your VR graphics card and not the on-board video. When my computer was new to me, I made that mistake at first...and got the same result. Also, once you plug it into HDMI on your graphics card, reboot the computer. When I realized I was not connected right and moved it..it STILL didn't work. But then I rebooted, and it did. This is excellent advice too - thanks ! Link to comment Share on other sites More sharing options...
MainFragger Posted December 19, 2016 Share Posted December 19, 2016 Just curious to find out if any suggestions made here or through tech support helped. And what actually helped.. The IT person in me would like to know.. Link to comment Share on other sites More sharing options...
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