Kurrikage Posted July 20, 2020 Share Posted July 20, 2020 I recently bought a cosmos elite a couple weeks ago and on several occasions I have the audio suddenly drop for 2-3 seconds before coming back sometimes its once a night and other times its ever 10 minutes. I'm thinking its a driver/USB issue and its disconnecting and reconnecting. I've had it reconnect and the PC no longer lists the microphone as an input as well when the audio comes back on a potion of these incidents. The tracking and visuals are unaffected during these episodes. I really don't want to have to use a separate headset for audio as the headphones are nothing special, but are great for keeping extra cords out of the way or have to worry about an audio headset falling off when playing anything intense like beat saber. It seems like its something through the headset so I'd have to use an entirely separate device to play and record audio as plugging anything else into the headphone jack would still cut out. All my connections are tight. I've found the only way to reestablish the mic when it disappears is restarting the headset through the VIVE console. Changing USB ports doesn't seem to help. Resetting the headset through VIVE console didn't do anything other than make me setup the playspace over and over again.The only temporary solution I've found is using the steam VR developer settings to uninstall all headset USB drivers, restart the PC, and have them all reinstall themselves. This got me through another week of nightly use before I had to do it again and then about another week before it happened again. Anyone else having issues similar to this? Is there a workaround or perhaps drivers to manually install and see if that helps? Link to comment Share on other sites More sharing options...
KristinaBanana Posted July 21, 2020 Share Posted July 21, 2020 9 hours ago, Kurrikage said: I recently bought a cosmos elite a couple weeks ago and on several occasions I have the audio suddenly drop for 2-3 seconds before coming back sometimes its once a night and other times its ever 10 minutes. I'm thinking its a driver/USB issue and its disconnecting and reconnecting. I've had it reconnect and the PC no longer lists the microphone as an input as well when the audio comes back on a potion of these incidents. The tracking and visuals are unaffected during these episodes. I really don't want to have to use a separate headset for audio as the headphones are nothing special, but are great for keeping extra cords out of the way or have to worry about an audio headset falling off when playing anything intense like beat saber. It seems like its something through the headset so I'd have to use an entirely separate device to play and record audio as plugging anything else into the headphone jack would still cut out. All my connections are tight. I've found the only way to reestablish the mic when it disappears is restarting the headset through the VIVE console. Changing USB ports doesn't seem to help. Resetting the headset through VIVE console didn't do anything other than make me setup the playspace over and over again.The only temporary solution I've found is using the steam VR developer settings to uninstall all headset USB drivers, restart the PC, and have them all reinstall themselves. This got me through another week of nightly use before I had to do it again and then about another week before it happened again. Anyone else having issues similar to this? Is there a workaround or perhaps drivers to manually install and see if that helps? I'm not sure about the root cause but you may try disabling USB power management/update your USB driver. Reference below: https://developer.vive.com/resources/knowledgebase/troubleshoot-pc-power-management/ Link to comment Share on other sites More sharing options...
Kurrikage Posted July 21, 2020 Author Share Posted July 21, 2020 13 hours ago, w.y said: I'm not sure about the root cause but you may try disabling USB power management/update your USB driver. Reference below: https://developer.vive.com/resources/knowledgebase/troubleshoot-pc-power-management/ Can't hurt but I'll give it a shot and see if it comes back at all over the next few days! Link to comment Share on other sites More sharing options...
Kurrikage Posted July 23, 2020 Author Share Posted July 23, 2020 It cut on me again last night so sadly the power management on the USB was not the issue. Link to comment Share on other sites More sharing options...
C.T. Posted July 27, 2020 Share Posted July 27, 2020 @KurrikageSend me a bug report via vive console to check if I can help? Link to comment Share on other sites More sharing options...
Kurrikage Posted July 27, 2020 Author Share Posted July 27, 2020 @C.T. I put in a report over the weekend. My ticket is Ticket: 50192211 Link to comment Share on other sites More sharing options...
Kurrikage Posted July 28, 2020 Author Share Posted July 28, 2020 I've been instructed to get a replacement from the seller since its a recent purchase or send in for warranty repair, so I'm going to try and replace it and see if that clears the issue. Link to comment Share on other sites More sharing options...
Kurrikage Posted August 21, 2020 Author Share Posted August 21, 2020 So I got a replacement cosmos elite and I'm getting the same issues. It's gotta be something with my PC I figure or I just got really unlucky with two defective headsets. Link to comment Share on other sites More sharing options...
Kurrikage Posted August 22, 2020 Author Share Posted August 22, 2020 (edited) 3 hours ago, Beta_Tester said: That is odd. Can you post your PC specs please? Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz 32GB (4 x 8GB) Ripjaws V Series DDR4 PC4-25600 3200MHz NVIDIA GeForce RTX 2070 ASUS Z170-K mobo 735W PSU Edited August 22, 2020 by Kurrikage Link to comment Share on other sites More sharing options...
C.T. Posted August 24, 2020 Share Posted August 24, 2020 On 8/22/2020 at 10:43 PM, Kurrikage said: Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz 32GB (4 x 8GB) Ripjaws V Series DDR4 PC4-25600 3200MHz NVIDIA GeForce RTX 2070 ASUS Z170-K mobo 735W PSU Can you try switching to different audio path as show below to see if the dropping still there? Thanks Link to comment Share on other sites More sharing options...
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