[Solved] You got to be kidding me

[SuperTRev]

So a little while ago, I had my local computer store build me a $4k computer.  Laughed at me when asked him if it's VR Ready.  "Of course it is."

Yesterday I bought the Cosmos from the same store.  The graphics card in my comp has two HDMI outputs and no Display Port.  You literally can't plug this VR device into my VR Ready computer.

He was selling me the Cosmos while the incompatible computer they sold me was right in front of his face on his computer screen.  Came back today and they sold me an 'adapter' cord that doesn't work either.

These are "computer experts".  Apparently "VR Ready" is an arbitrary concept.  Not an actual certification that a particular computer is READY to use a VR device.

 

Vive live chat figured out it's the cord and just plopped me into the main page of this forum to find a compatible adapter.  ... ok?  I'll just figure it out myself I guess.  She couldn't "promise anything".  ?

Cause HTC can't afford to put a $3 adapter into their $1,000 product so I don't have to research this for hours, hunt down a spec sheet for my graphics card to confirm which USB 3 port is 'wired to it'

(for some nonsensical reason) then find the correct adapter on amazon and wait three weeks for it to come in the mail.  And then pray it works.  And it's probably going to screw the screen resolution too.

When I could have spent half the money elsewhere and got a VR headset that I just plug in and turn on.  But these things are final sale, for some reason.

While my viveport trial is burning up.  After they took my credit card info just to use the damn service.  A service that I'm not getting because computer experts can't tell the difference in ports.

I have a nice looking thousand dollar blue paperweight sitting in my closet.  You got to be kidding me.

Anybody want to buy a blue piece of crap that the ones who do this for a living don't know how to plug it into a computer?

[C.T.]

Is it a custom built laptop or PC? Mind if you can share the spec?

and HDMI to DP won't work in this case. 

[lam0218]

all modern Nvidia RTX has DP port, and all motherboard has usb 3.

It is really strange that your new PC doesn't have DP port. 

I personally won't buy any product again from HTC but this time it is really nothing related to HTC. You should complain to the shop which doesn't have enough knowledge and push you to buy 3000USD of machine.

I guess it is a gaming laptop....

[Hhiixx]

All modern desktop GPU's have a display port. If it's a desktop PC for 4k and doesn't have a display port you were cheated.

No HDMI to display port adapter or cable will work.

[SuperTRev]

This time I went to talk with the guy that built my computer, instead of an apprentice tech I got last time.

Yup so my computer has two display ports hidden behind permanent looking shields.  That's nice.  Now this post is an embarrassment and I'm looking for the delete button.

😣yikes

My fault.  I apologize, HTC, and others.

[C.T.]

2 hours ago, SuperTRev said:

This time I went to talk with the guy that built my computer, instead of an apprentice tech I got last time.

Yup so my computer has two display ports hidden behind permanent looking shields.  That's nice.  Now this post is an embarrassment and I'm looking for the delete button.

😣yikes

My fault.  I apologize, HTC, and others.

Nop, you are good. Thanks to your post so that I could fix the error msg from the customer care (HDMI/DP convertor).