HMD Firmware update stuck

[Alter Rem]

Hi there!

I'm having some problems with headset update. When I see the "!" icon on the headset, I tap on "update firmware" option. So the update starts but never ends. 

I tried to change the cables but still get stuck. How can I update or, at least, don't let it to update? When it happens, the trackers and the headset shut down and I have to restart the whole game. So I'd like to have a solution.

Thanks for all the help!  Best Regards.

[Alter Rem]

More information here. Just the logs:

The one which is not working properly:

Sat Nov 21 2020 11:18:14.248 - //==============================================================================================
Sat Nov 21 2020 11:18:14.248 - ================================================================================================
Sat Nov 21 2020 11:18:14.248 - ================================================================================================
Sat Nov 21 2020 11:18:14.248 - vrmonitor.exe 1.7.15 startup with PID=11076, config=C:\VR\data\SteamVR, runtime=C:\VR\SteamVR_1.7.15
Sat Nov 21 2020 11:18:14.304 - Start Firmware Update (Device Index:0, Recovery:0, ForceAll:0, ForceFix:0).
Sat Nov 21 2020 11:18:14.305 - 1 Updates scheduled for LHR-7D03FB95 TrackedDeviceClass_HMD
Sat Nov 21 2020 11:18:14.305 -     1: FirmwareWizard_UpdateType_AudioBridgeUpdate: Existing:0, Required:288
Sat Nov 21 2020 11:18:14.318 - FirmwareWizard entering state FirmwareWizard_State_Headset_Start
Sat Nov 21 2020 11:18:14.318 - FirmwareWizard overwriting state to FirmwareWizard_State_ShutdownVRApps
Sat Nov 21 2020 11:18:20.489 - Delaying for 5000 milliseconds...
Sat Nov 21 2020 11:18:25.489 - Delay done
Sat Nov 21 2020 11:18:25.521 - FirmwareWizard entering state FirmwareWizard_State_Headset_Start
Sat Nov 21 2020 11:18:26.211 - 1: Probe for headset with serial LHR-7D03FB95. Found headsets: 1
Sat Nov 21 2020 11:18:26.211 - LHR-7D03FB95 
Sat Nov 21 2020 11:18:26.211 - FirmwareWizard entering state FirmwareWizard_State_Headset_Progress
Sat Nov 21 2020 11:18:26.263 - FirmwareWizard_UpdateType_AudioBridgeUpdate: Existing:0, Required:288
Sat Nov 21 2020 11:18:26.313 - Headset Audio Bridge Update: C:\VR\SteamVR_1.7.15\tools\lighthouse\bin\win64\vivetools.exe abridge C:\VR\SteamVR_1.7.15\tools\lighthouse\firmware\htc\Encrypt_AUDIOBRIDGE_0120.bin
Sat Nov 21 2020 11:18:27.036 - Start
2 KB AUDIO_BRIDGE_WORK
4 KB AUDIO_BRIDGE_WORK
6 KB AUDIO_BRIDGE_WORK
8 KB AUDIO_BRIDGE_WORK
10 KB AUDIO_BRIDGE_WORK
12 KB AUDIO_BRIDGE_WORK
15 KB AUDIO_BRIDGE_WORK
17 KB AUDIO_BRIDGE_WORK
19 KB AUDIO_BRIDGE_WORK
21 KB AUDIO_BRIDGE_WORK

The one which is working fine:

Fri Nov 13 2020 16:52:28.299 - //==============================================================================================
Fri Nov 13 2020 16:52:28.299 - ================================================================================================
Fri Nov 13 2020 16:52:28.299 - ================================================================================================
Fri Nov 13 2020 16:52:28.299 - vrmonitor.exe 1.7.15 startup with PID=508, config=C:\VR\data\SteamVR, runtime=C:\VR\SteamVR_1.7.15
Fri Nov 13 2020 16:52:28.337 - Start Firmware Update (Device Index:0, Recovery:0, ForceAll:0, ForceFix:0).
Fri Nov 13 2020 16:52:28.338 - 1 Updates scheduled for LHR-A3C87B00 TrackedDeviceClass_HMD
Fri Nov 13 2020 16:52:28.338 -     1: FirmwareWizard_UpdateType_AudioBridgeUpdate: Existing:0, Required:288
Fri Nov 13 2020 16:52:28.350 - FirmwareWizard entering state FirmwareWizard_State_Headset_Start
Fri Nov 13 2020 16:52:28.350 - FirmwareWizard overwriting state to FirmwareWizard_State_ShutdownVRApps
Fri Nov 13 2020 16:52:34.855 - Delaying for 5000 milliseconds...
Fri Nov 13 2020 16:52:39.855 - Delay done
Fri Nov 13 2020 16:52:39.882 - FirmwareWizard entering state FirmwareWizard_State_Headset_Start
Fri Nov 13 2020 16:52:40.023 - 1: Probe for headset with serial LHR-A3C87B00. Found headsets: 1
Fri Nov 13 2020 16:52:40.023 - LHR-A3C87B00 
Fri Nov 13 2020 16:52:40.023 - FirmwareWizard entering state FirmwareWizard_State_Headset_Progress
Fri Nov 13 2020 16:52:40.074 - FirmwareWizard_UpdateType_AudioBridgeUpdate: Existing:0, Required:288
Fri Nov 13 2020 16:52:40.125 - Headset Audio Bridge Update: C:\VR\SteamVR_1.7.15\tools\lighthouse\bin\win64\vivetools.exe abridge C:\VR\SteamVR_1.7.15\tools\lighthouse\firmware\htc\Encrypt_AUDIOBRIDGE_0120.bin
Fri Nov 13 2020 16:52:40.843 - Start
2 KB AUDIO_BRIDGE_WORK
4 KB AUDIO_BRIDGE_WORK
6 KB AUDIO_BRIDGE_WORK
8 KB AUDIO_BRIDGE_WORK
10 KB AUDIO_BRIDGE_WORK
12 KB AUDIO_BRIDGE_WORK
15 KB AUDIO_BRIDGE_WORK
17 KB AUDIO_BRIDGE_WORK
19 KB AUDIO_BRIDGE_WORK
21 KB AUDIO_BRIDGE_WORK
Done

As you can see, there is no differences (just the "Done" in the end") but time needed by the second one was like 40 seconds. The first one enters in a neverending update.

[HackPerception]

@Alter Rem - The SteamVR compositor/runtime can get into similar sounding infinite update loops where it reports that an update is required and may even try to preform the update but only pushes the same firmware image. We haven't published a major firmware update for Pro in quite some time - pretty much all of the functionality changes have been occurring at the SteamVR runtime level.

You can verify the firmware version on the headset is via C:\Program Files (x86)\Steam\steamapps\common\SteamVR\tools\lighthouse\bin\win32\lighthouse_console.exe. If it's a weird SteamVR related bug, that number will remain static even if the updater executes an update. What numbers do you see here for firmware version and the watchman FPGA date?

(this is a shot for Vive Pro Eye but I believe the number is the same for standard Pro)

[Alter Rem]

Hi  @VibrantNebula! Thanks fot your answer.

We finally achieve to update it (after waiting for a long time...) but... The problem is that we are in an update loop :(. The headsets are requesting an update constantly.

I'll send you below the info of our 3 headset.

 This one looks good, I mean, we are not in trouble with this headset (for the moment)

But the two next ones are failing and requesting for updates constantly:

Let' see if you can see something weird here.

Thank you!!