Alter Rem Posted November 28, 2020 Share Posted November 28, 2020 Hi there! I'm having some problems with headset update. When I see the "!" icon on the headset, I tap on "update firmware" option. So the update starts but never ends. I tried to change the cables but still get stuck. How can I update or, at least, don't let it to update? When it happens, the trackers and the headset shut down and I have to restart the whole game. So I'd like to have a solution. Thanks for all the help! Best Regards. Link to comment Share on other sites More sharing options...
Alter Rem Posted November 29, 2020 Author Share Posted November 29, 2020 More information here. Just the logs: The one which is not working properly: Sat Nov 21 2020 11:18:14.248 - //============================================================================================== Sat Nov 21 2020 11:18:14.248 - ================================================================================================ Sat Nov 21 2020 11:18:14.248 - ================================================================================================ Sat Nov 21 2020 11:18:14.248 - vrmonitor.exe 1.7.15 startup with PID=11076, config=C:\VR\data\SteamVR, runtime=C:\VR\SteamVR_1.7.15 Sat Nov 21 2020 11:18:14.304 - Start Firmware Update (Device Index:0, Recovery:0, ForceAll:0, ForceFix:0). Sat Nov 21 2020 11:18:14.305 - 1 Updates scheduled for LHR-7D03FB95 TrackedDeviceClass_HMD Sat Nov 21 2020 11:18:14.305 - 1: FirmwareWizard_UpdateType_AudioBridgeUpdate: Existing:0, Required:288 Sat Nov 21 2020 11:18:14.318 - FirmwareWizard entering state FirmwareWizard_State_Headset_Start Sat Nov 21 2020 11:18:14.318 - FirmwareWizard overwriting state to FirmwareWizard_State_ShutdownVRApps Sat Nov 21 2020 11:18:20.489 - Delaying for 5000 milliseconds... Sat Nov 21 2020 11:18:25.489 - Delay done Sat Nov 21 2020 11:18:25.521 - FirmwareWizard entering state FirmwareWizard_State_Headset_Start Sat Nov 21 2020 11:18:26.211 - 1: Probe for headset with serial LHR-7D03FB95. Found headsets: 1 Sat Nov 21 2020 11:18:26.211 - LHR-7D03FB95 Sat Nov 21 2020 11:18:26.211 - FirmwareWizard entering state FirmwareWizard_State_Headset_Progress Sat Nov 21 2020 11:18:26.263 - FirmwareWizard_UpdateType_AudioBridgeUpdate: Existing:0, Required:288 Sat Nov 21 2020 11:18:26.313 - Headset Audio Bridge Update: C:\VR\SteamVR_1.7.15\tools\lighthouse\bin\win64\vivetools.exe abridge C:\VR\SteamVR_1.7.15\tools\lighthouse\firmware\htc\Encrypt_AUDIOBRIDGE_0120.bin Sat Nov 21 2020 11:18:27.036 - Start 2 KB AUDIO_BRIDGE_WORK 4 KB AUDIO_BRIDGE_WORK 6 KB AUDIO_BRIDGE_WORK 8 KB AUDIO_BRIDGE_WORK 10 KB AUDIO_BRIDGE_WORK 12 KB AUDIO_BRIDGE_WORK 15 KB AUDIO_BRIDGE_WORK 17 KB AUDIO_BRIDGE_WORK 19 KB AUDIO_BRIDGE_WORK 21 KB AUDIO_BRIDGE_WORK The one which is working fine: Fri Nov 13 2020 16:52:28.299 - //============================================================================================== Fri Nov 13 2020 16:52:28.299 - ================================================================================================ Fri Nov 13 2020 16:52:28.299 - ================================================================================================ Fri Nov 13 2020 16:52:28.299 - vrmonitor.exe 1.7.15 startup with PID=508, config=C:\VR\data\SteamVR, runtime=C:\VR\SteamVR_1.7.15 Fri Nov 13 2020 16:52:28.337 - Start Firmware Update (Device Index:0, Recovery:0, ForceAll:0, ForceFix:0). Fri Nov 13 2020 16:52:28.338 - 1 Updates scheduled for LHR-A3C87B00 TrackedDeviceClass_HMD Fri Nov 13 2020 16:52:28.338 - 1: FirmwareWizard_UpdateType_AudioBridgeUpdate: Existing:0, Required:288 Fri Nov 13 2020 16:52:28.350 - FirmwareWizard entering state FirmwareWizard_State_Headset_Start Fri Nov 13 2020 16:52:28.350 - FirmwareWizard overwriting state to FirmwareWizard_State_ShutdownVRApps Fri Nov 13 2020 16:52:34.855 - Delaying for 5000 milliseconds... Fri Nov 13 2020 16:52:39.855 - Delay done Fri Nov 13 2020 16:52:39.882 - FirmwareWizard entering state FirmwareWizard_State_Headset_Start Fri Nov 13 2020 16:52:40.023 - 1: Probe for headset with serial LHR-A3C87B00. Found headsets: 1 Fri Nov 13 2020 16:52:40.023 - LHR-A3C87B00 Fri Nov 13 2020 16:52:40.023 - FirmwareWizard entering state FirmwareWizard_State_Headset_Progress Fri Nov 13 2020 16:52:40.074 - FirmwareWizard_UpdateType_AudioBridgeUpdate: Existing:0, Required:288 Fri Nov 13 2020 16:52:40.125 - Headset Audio Bridge Update: C:\VR\SteamVR_1.7.15\tools\lighthouse\bin\win64\vivetools.exe abridge C:\VR\SteamVR_1.7.15\tools\lighthouse\firmware\htc\Encrypt_AUDIOBRIDGE_0120.bin Fri Nov 13 2020 16:52:40.843 - Start 2 KB AUDIO_BRIDGE_WORK 4 KB AUDIO_BRIDGE_WORK 6 KB AUDIO_BRIDGE_WORK 8 KB AUDIO_BRIDGE_WORK 10 KB AUDIO_BRIDGE_WORK 12 KB AUDIO_BRIDGE_WORK 15 KB AUDIO_BRIDGE_WORK 17 KB AUDIO_BRIDGE_WORK 19 KB AUDIO_BRIDGE_WORK 21 KB AUDIO_BRIDGE_WORK Done As you can see, there is no differences (just the "Done" in the end") but time needed by the second one was like 40 seconds. The first one enters in a neverending update. Link to comment Share on other sites More sharing options...
HackPerception Posted November 30, 2020 Share Posted November 30, 2020 @Alter Rem - The SteamVR compositor/runtime can get into similar sounding infinite update loops where it reports that an update is required and may even try to preform the update but only pushes the same firmware image. We haven't published a major firmware update for Pro in quite some time - pretty much all of the functionality changes have been occurring at the SteamVR runtime level. You can verify the firmware version on the headset is via C:\Program Files (x86)\Steam\steamapps\common\SteamVR\tools\lighthouse\bin\win32\lighthouse_console.exe. If it's a weird SteamVR related bug, that number will remain static even if the updater executes an update. What numbers do you see here for firmware version and the watchman FPGA date? (this is a shot for Vive Pro Eye but I believe the number is the same for standard Pro) Link to comment Share on other sites More sharing options...
Alter Rem Posted December 15, 2020 Author Share Posted December 15, 2020 Hi @VibrantNebula! Thanks fot your answer. We finally achieve to update it (after waiting for a long time...) but... The problem is that we are in an update loop :(. The headsets are requesting an update constantly. I'll send you below the info of our 3 headset. This one looks good, I mean, we are not in trouble with this headset (for the moment) But the two next ones are failing and requesting for updates constantly: Let' see if you can see something weird here. Thank you!! Link to comment Share on other sites More sharing options...
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