mrgsoft Posted February 11, 2017 Share Posted February 11, 2017 I'm in limbo with my repair with HTC and I hope someone has advice to how to unstick this. I sent a vive controller for warranty repair after discussing with HTC support. It was delivered according to the fedex tracking ID. That was more than 5 weeks ago. Over the last 5 weeks I've contacted HTC Support a dozen times via the two methods I know of - chat and email. The reps tell me they will check with the repair center and will get a response in 48 hours but they never have anything for me. I'm frustrated. Is there some secret support number /email / process / secret handshake I need to use to get this repair moving? The ticket still shows not received by the repair center. Thanks so much if you can offer a contact that can help. Link to comment Share on other sites More sharing options...
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