jsr2k1 Posted May 10, 2021 Share Posted May 10, 2021 (edited) Hello, I can't install VIVE Cosmos software from my office pc. I have downloaded the "ViveSetup.exe" from https://www.vive.com/eu/setup/ When I try to install the software then appears the message "Download failed - Please check the network connection and try again". I have no problem when I try to install the software at home, so maybe it is a problem with the corporation router, firewall or antivirus. I know that other users had the same problem and the solution was to open some port from the router, but I don't know which one should we open. Edited May 10, 2021 by jsr2k1 Link to comment Share on other sites More sharing options...
jsr2k1 Posted May 10, 2021 Author Share Posted May 10, 2021 Any ideas? Thanks in advance Link to comment Share on other sites More sharing options...
C.T. Posted May 10, 2021 Share Posted May 10, 2021 you may want to check if it is blocked by anti-virus software. Link to comment Share on other sites More sharing options...
HackPerception Posted May 10, 2021 Share Posted May 10, 2021 @jsr2k1 . The installer just connects directly to our servers. It's super straightforward with no funny biz so if you're getting network errors there's a good chance it's related to firewall, AV, or port forwarding. Double check that you're allowing the app through Windows Firewall and any other firewall or other apps which may be moderating your internet connection. Here's the networking info for Viveport @jsr2k1 - it's a super standard HTTP/HTTPS setup: The Viveport installer and software make outgoing connections to our servers’ TCP port 80 (HTTP) and TCP port 443 (HTTPS). DNS name resolution to the DNS service on the client side utilizes UDP port 53 & TCP port 53. These are the wildcard domains that are currently used (changes over time): *.htc.com *.htcsense.com *.htcvive.com *.vive.com *.viveport.com, *.*.viveport.com & viveport.com *.htccomm.com.cn *.v1v3.cc *.vive.link & vive.link Link to comment Share on other sites More sharing options...
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