Dre64 Posted May 15, 2021 Share Posted May 15, 2021 I just received this from HTC support : "We are investigating on the backend why this is failing. In order to keep you from having to wait needlessly, what I would like to do is offer you this as a workaround to a missing discount code: 1. This would require that you place the preorder number without the discount. 2. You would provide me the order number which I would put on a list 2. When the orders for the Vive Pro 2 units ship to their new homes, we would revisit the list and go in and manually refund you $50 If you'd like me to set that up for you, please make your order and provide me with the order number. I will provide you with confirmation once that order number is on the list" So I just placed my order and emailed them my order number. Just waiting for the confirmation. 1 Link to comment Share on other sites More sharing options...
testgrounds Posted May 15, 2021 Share Posted May 15, 2021 2 hours ago, Dre64 said: I just received this from HTC support : "We are investigating on the backend why this is failing. In order to keep you from having to wait needlessly, what I would like to do is offer you this as a workaround to a missing discount code: 1. This would require that you place the preorder number without the discount. 2. You would provide me the order number which I would put on a list 2. When the orders for the Vive Pro 2 units ship to their new homes, we would revisit the list and go in and manually refund you $50 If you'd like me to set that up for you, please make your order and provide me with the order number. I will provide you with confirmation once that order number is on the list" So I just placed my order and emailed them my order number. Just waiting for the confirmation. Me too. I strongly suspect the discount issue is only happening to non-Americans. Link to comment Share on other sites More sharing options...
HackPerception Posted May 17, 2021 Share Posted May 17, 2021 If you're still having this issue - please post here with your region. I suspect Testgrounds is right and that this could be tied to region but more data would be helpful. Any and all data points are appreciated - if you've posted here thus far, you inadvertently created a timestamped record documenting your problem and so we'll make sure you're taken care of. Link to comment Share on other sites More sharing options...
Dre64 Posted May 18, 2021 Share Posted May 18, 2021 On 5/14/2021 at 9:07 PM, Dre64 said: I just received this from HTC support : "We are investigating on the backend why this is failing. In order to keep you from having to wait needlessly, what I would like to do is offer you this as a workaround to a missing discount code: 1. This would require that you place the preorder number without the discount. 2. You would provide me the order number which I would put on a list 2. When the orders for the Vive Pro 2 units ship to their new homes, we would revisit the list and go in and manually refund you $50 If you'd like me to set that up for you, please make your order and provide me with the order number. I will provide you with confirmation once that order number is on the list" So I just placed my order and emailed them my order number. Just waiting for the confirmation. Just received my confirmation. Should receive my $50 refund when the Vive Pro 2 ships... Link to comment Share on other sites More sharing options...
Aeternus2 Posted May 29, 2021 Share Posted May 29, 2021 On 5/17/2021 at 8:06 PM, HackPerception said: If you're still having this issue - please post here with your region. I suspect Testgrounds is right and that this could be tied to region but more data would be helpful. Any and all data points are appreciated - if you've posted here thus far, you inadvertently created a timestamped record documenting your problem and so we'll make sure you're taken care of. Signed up for the newsletter on Wednesday (26th), got a confirmation email (even two of them) but complete silence after that, still no promo code. I don't think it's going to arrive in time, if at all, so no preorder for me. My region is Europe/Finland. Link to comment Share on other sites More sharing options...
HackPerception Posted May 31, 2021 Share Posted May 31, 2021 @Aeternus2 Contact a car team specific to your region (www.vive.com/support -> contact us -> contact us). They'll ensure you get the discount applied. Link to comment Share on other sites More sharing options...
Aeternus2 Posted June 1, 2021 Share Posted June 1, 2021 On 5/31/2021 at 7:10 PM, HackPerception said: @Aeternus2 Contact a car team specific to your region (www.vive.com/support -> contact us -> contact us). They'll ensure you get the discount applied. Too much trouble. If they can't get even promotion codes working, perhaps it's safer to wait for reviews before buying their headset. Link to comment Share on other sites More sharing options...
Jakey Posted June 2, 2021 Share Posted June 2, 2021 I think the headset is going to be amazing, doubt if reviews will debunk that. Link to comment Share on other sites More sharing options...
germytron Posted June 3, 2021 Share Posted June 3, 2021 I saw on a reseller page the same price with discount with free shipping and in stock not like the official store. I buyed from HTC and i'm waiting from them to send me the product. I only waited because i ordered with the headset the leather face cushion. Link to comment Share on other sites More sharing options...
Dre64 Posted June 8, 2021 Share Posted June 8, 2021 Received my Vive Pro 2 today and also immediately received my $50 refund. Link to comment Share on other sites More sharing options...
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