Tony PH Lin

To All, Thanks for your feedback for this disadvantage. Our engineer team is trying to work a better way for teleport function. We'll update later once it's finished. Best regards, Tony

Hello , , Thanks for keeping us to moving forward to the better way. We currently are investigating new method and try to enable the preview on HMD side, however there are lots of factors we need to handle carefully like performance and effect/impact when we also enable new features like single pass rendering, foveated rendering etc. I'll update here our study result on the end of April, and definitely we're glad to share our beta version for your trial in advnace to make the functionality even better and robust. Thanks again.

Hi , Here we offer the solution as following: Get the real controller which ControllerLoader Spawned. Set these real controller’s location to HMD’s location whenever make teleport. Let us know if it's working for you. Thanks.

Hi , Sorry for your inconvience. Please use the this latest patch (filename: patch_0403.zip) to unzip the file and replace related files inside our SDK. (Ignore previous file on my last post) Thanks.

Hi , We clarified sometimes failure issue might happen or hang in Unity, and please give a try first if the patch we provide can resolve your problem. Please send back logs if it's still failure on your side. Thanks for your assistant. Best regards, Tony

Hi , Yes, it's on the final qualification and we try to make it ready before GDC event is closed. Thanks.

Hi , Thanks and looking forward to working with you.

Hi , Yes, we're happy to have some selected partners with contents to support the verification on 64bit. I'll reach you further if preliminary version is closed. Thanks.

Hi , Thanks for raising the request for us. Our planning to support 64bit is target on mid of July.

Hi , Could you PM with below info. for further clarification? For example: ROM is: - 1.08.1400.2.9.0_g testkeys. - Wave SDK version 2.0.23 - Kernel 4.4.63 from January 2018. Thanks.

Hi , Wow, I'm not sure where did you get this device? It's a one-year old version (mentioned kernel in Jan 2018). Please PM me your S/N, and I'll ask internally how to support your upgrade. Thanks.

Hi , There is another related topic, and you may take a reference to see if it's helpful. Thanks. https://community.viveport.com/t5/Vive-Wave-SDK/Getting-access-to-external-USB-camera-on-Vive-Focus/m-p/28498/highlight/false#M1778

Hi , , I've sent PM regarding to the fix of drifting issue. Please give us feedback if it's helpful then we can share public once verification is workable. Thanks.

Hi , After checking internal, you can't enable the permission from app setting. We are finding an easy way and path for you. Will keep you posted. Thanks.

Hi , Thanks for your good raising request. However there is no existing way to achieve this at this moment. Looking forward any developer to provide better idea for this.

Hi , Let me clarify this way: If you order device from developer website, it's DK (developer kit) and the latest ROM is 1.91. And if the device is originally ordered from China, which we call commerical version the latest ROM is 1.69. The main difference between is developer ROM might include the coming features support we'd ask developer to develop and try in advance (for example 6Dof support). Hope this clarification is helpful. Thanks.

Thanks and I get your S/N, and wait for internal checking.

Hi , Not sure where do you get the device? If you purchase from China, the latest version is 1.69, and if it's applied from developer website it's 1.91. If you still see 1.58 and no more new system update, please pm with your S/N and I can help to check internally for FOTA. Thanks.

Hi , Thanks for your feedback. Yes, you're right. If the app doesn't include com.htc.intent.category.VRAPP in AndroidManifest.xml, it's default to start in windows mode and not full screen. WVR_PermissionManager API is used to access Android Normal and Dangerous Permission. However it can't support USB Permission via Usb device manager. We will put it on our support list. The short-term workaround is to manully enable USB permission from Android setting by using Vysor. Thanks.

Hi , It's like "Rom version is 1.69.1405.1" inside the setting page, and Viveport version shown on the frontend UI is 1.4.12. We do have FOTA around the end of Dec. last year. Could you check if the drift issue occur after this FOTA (the front UI is 1.4.12)? Or the drift issue exist for a while? Thanks.

Hi , , Could you let me know your ROM version from setting? Thanks.

Hi Steve, Thanks for your valuable comments. Yes, we encourage and look forward to seeing more applicationa on 360 video and even live streaming from our developers. You can check one of our partner Visbit and try their solution. https://www.visbit.co/#/home Thanks.

No problem, wish you to try on mobile VR soon. Thanks.

Hi , The lens distortion improvement setting is valid on the latest ROM update (released around the end of 2018). Please do system upgrade if you receive the new update, and let us know your latest ROM version. Thanks.

Hi , Thanks for your awesome slogan for promotion. Currently we're planning to have a major upgrade for SDK with new features, performance enhancements and including bug fixed. The schedule is planned in March.