Thanks for the update.
As for confusion, well your right, there is confusion regarding these offers but it is not confusion on the part of your customers, it comes from conflicting messages from HTC I'm sorry to have to say to you.
After I posted here I contacted HTC online support and asked them about it and they told me that because I pre-ordered it my offer was still for one year "the expiry date on the inside of the box was 31/12/2019"" there was no mention of a "redemption period" for pre-orders by the online support person and it certainly wasn't printed on the inside of the box nor did I see it advertised anywhere and certainly not prior to purchasing the device.
Here is that part of the chat for your perusal:
(12:57:21 AM) Greg: this is for the Cosmos(12:57:30 AM) Carla S.: Thank you for the clarification. For the pre-order it is exclusive for 1 year since the pre-order is done we change it to 6 months.
(12:57:58 AM) Greg: So if i redeem my offer now it is still one year I hope?(12:58:20 AM) Greg: it was a preorder(12:58:30 AM) Carla S.: That is correct.
It seems that HTC changed the offer to 6 months after the release date and of course how can a customer redeem their pre-order if they did not receive their device until after the release date? I received mine two weeks after (even though it was a pre-order) It seems that we were not given any chance to do so nor were we informed so we could make any choices prior to purchase.
So please clarify which instruction I will have to follow now and (which one will be successful without having to jump through further hurdles) has authority to redeem the promissory offer that was part of the marketing for this device, your's or online support? I will attempt to follow that.
Thank you.
fink. AKA Greg
@jagibson