HackPerception Posted May 21, 2019 Share Posted May 21, 2019 Hi all, I've generated support tickets with the email addresses associated with your accounts. If you're reading this and encountering an issue with Viveport or the Vive installer, you can email customerservice@viveport.com directly for support. - I know I've generated support tickets for you in the past but I wasn't able to surface them when I went to check. I've pinged a manager about your case and have asked them to query the system to see what happened and to follow up asap. Link to comment Share on other sites More sharing options...
Solego Posted May 29, 2019 Share Posted May 29, 2019 I just got done with the Tech Support guy, Guile Chao. He was able to log in via Teamviewer and we downloaded a Vive Desktop application from dropbox that worked great and I appear to have a working Viveport now. If that sounds like what was supposed to happen, awesome, let me know and close my ticket. If any of that seems odd, also please let me know and I'll delete the VM we installed it on. :D Link to comment Share on other sites More sharing options...
HackPerception Posted May 29, 2019 Share Posted May 29, 2019 - Guile is the correct tech - if you're Viveport installation is now up and running it would appear as if his attempt to assist you was successful. I copied this post into the ticket so Guile can see it and respond accordingly. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now