VIVE Browser does not start

[WeeZel]

Hi,

i'm having trouble to start the VIVE Browser application on my XR Elite, the app doesn't start at all.

If i'm hovering over the icon it appears "Update". By clicking on it, nothing happens. If i clicking on "more details" for the app it says: "The Page you are looking for might have been removed, renamed or is temporarily not available".

My headset has the current firmware installed and other applications just work fine.

Does anyone has a hint how to solve this?

[WeeZel]

Ok i got it...my fault, sorry.

My Pihole just blocked "cdp.cloud.unity3d.com" which seems to be necessary for the browser app to work.

[roflsauce]

I don't have Pihole or anything like that on my network and I still have this issue with the VIVE browser. The workaround I've been using is clicking on the browser painting on the wall in the home environment, it's a painting of a planet to your right when you first load in, next to the Viveport Painting. I've noticed if I join a new network I can use the icon in the library to start the browser but once I exit, the icon goes back to saying "update". 

[Spencerr]

I also had this issue. I was able to update the VIVE Browser via VIVEPORT and can now launch it normally, but the app still crashes on launch about 50% of the time.

[RickCrack]

It doesn't start if I have the XR  Elite language in Spanish, I change it to English and it starts perfectly, if I put it back in Spanish it won't start again

Edited June 30, 2023 by RickCrack

[Joel B]

On 6/30/2023 at 1:43 PM, RickCrack said:

It doesn't start if I have the XR  Elite language in Spanish, I change it to English and it starts perfectly, if I put it back in Spanish it won't start again

Same for me, didn't start in Spanish but did in English... 🤣

[Vicenç]

On 6/30/2023 at 1:43 PM, RickCrack said:

It doesn't start if I have the XR  Elite language in Spanish, I change it to English and it starts perfectly, if I put it back in Spanish it won't start again

I have the same problem, distributor told me that HTC does not have much interest in the Spanish market.  I think it would be better to return them..

 

[RickCrack]

On 9/24/2023 at 2:54 PM, Vicenç said:

I have the same problem, distributor told me that HTC does not have much interest in the Spanish market.  I think it would be better to return them..

 

Does not seem that htc has any interest in fixing it... we have reported the problem  , XR  elite and FLOW  have the same problem, but they have not listened to us…

 

For now we have found a partial solution:

 Choose the general language of the device in English,  open the Vive Browser and we go to its configuration. change all the languages that are automatically set by default and you can  put the language that interests DO NOT CHOOSE ANY SPANISH!!! exit Vive Browser and change the general language to Spanish

 

The system and the applications will remain in Spanish, and the Vive browser works correctly but in the chosen language (in my case English).This way it will not be necessary to change the language every time you want to use the Vive Browser.

[C.T.]

The language (Spanish) issue will be fixed in the mid-October VIVE browser update. We apologize for the delay.
In the meantime, you can try following @RickCrack's workaround, which should work.