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Headset/Fan remain ON even if not worn while the Screen is Waiting on Input to Pair Controllers


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Posted

Headset was laying on the table in glasses mode and being powered via usb-c.  I noticed the fan was still on and when looking through the lenses the dialog for pairing the controllers was waiting for input.  I would think that the sensor should take precedence and put the headset in standby mode rather than keep it on indefinitely.

Posted

The display should turn off a few sec after you take off the Headset, if it is still happening, please follow below instruction to submit a ticket to me so that I can check. Thanks 

 

Posted

Is there a simpler way to submit a ticket other than from within the headset?  It is time consuming and cumbersome which may discourage users to report issues.

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