TKDoggo Posted April 24 Share Posted April 24 (edited) So after months of waiting to use the new focus 3 with steam vr, I have been unable to use it because it keeps giving me this unknown error. My first issue is I was not able to click the gear to open the settings window, and after 30 back and forth emails I was told to revert the beta, now I am only getting this error no matter what I do, Ive reinstalled windows, reinstalled steam, vbs, everything and have no idea what is wrong. I've spent too much money on the focus 3 and I'm unable to use it, I bought the headset and all the accessories almost a year ago and have not been able to use it since. I would like to use the headset or have it refunded. Edited April 24 by TKDoggo Link to comment Share on other sites More sharing options...
Fabian95 Posted April 25 Share Posted April 25 Hey TKDoggo, Did you also try to factory reset the Focus itself ? Link to comment Share on other sites More sharing options...
C.T. Posted April 25 Share Posted April 25 What's the VBS version you currently have? Link to comment Share on other sites More sharing options...
TKDoggo Posted April 25 Author Share Posted April 25 (edited) 12 hours ago, Fabian95 said: Hey TKDoggo, Did you also try to factory reset the Focus itself ? Yes, even switching to basic to beta and so forth 8 hours ago, C.T. said: What's the VBS version you currently have? I assume the latest one is installed when the program is reinstalled, I have no control over what version is being used. Edited April 25 by TKDoggo Link to comment Share on other sites More sharing options...
C.T. Posted April 26 Share Posted April 26 3 hours ago, TKDoggo said: Yes, even switching to basic to beta and so forth I assume the latest one is installed when the program is reinstalled, I have no control over what version is being used. Got it. Try uninstall and delete everything from this folder C:\Program Files\VIVE Business Streaming\ Then install the VBS once again, some how the server crashed for unknown issues. If this doesn't work, please submit a ticket to me. you can just write for C.T. forum TKDoggo in the description, so that I can find it faster. I'll get back to you as soon as I receive it. Link to comment Share on other sites More sharing options...
TKDoggo Posted April 26 Author Share Posted April 26 19 hours ago, C.T. said: Got it. Try uninstall and delete everything from this folder C:\Program Files\VIVE Business Streaming\ Then install the VBS once again, some how the server crashed for unknown issues. If this doesn't work, please submit a ticket to me. you can just write for C.T. forum TKDoggo in the description, so that I can find it faster. I'll get back to you as soon as I receive it. Uninstalling the program deletes the folder, I also tried deleting the folder and reinstalling the program and still have the same issue. I assume you mean submitting a ticket through vbs so that is what I did, putting "for C.T. forum TKDoggo" in the description. Thanks Link to comment Share on other sites More sharing options...
C.T. Posted May 3 Share Posted May 3 On 4/27/2023 at 5:28 AM, TKDoggo said: Uninstalling the program deletes the folder, I also tried deleting the folder and reinstalling the program and still have the same issue. I assume you mean submitting a ticket through vbs so that is what I did, putting "for C.T. forum TKDoggo" in the description. Thanks @TKDoggoI'll DM you a private release to check if the issue resolve soon. Sorry for the delay. Link to comment Share on other sites More sharing options...
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