Dan Lauer Posted August 22, 2023 Share Posted August 22, 2023 I'm having an issue where after working with the HMD for a few hours, first the controllers will stop updating their location and just a few minutes later the will stop rotating as well. Restarting the headset does not resolve the issue. I need to turn it off completely and back on. I also noticed that when this happens the faceplate of the headset gets extremely hot to the touch. ( I estimate around 110 degrees Fahrenheit ) If I just power cycle the head set, the problem will return in 10 minutes or so. If I let it cool completely, I can get another hour or two out of it. Are others having this problem? Is it a know problem? Should I report this as a hardware failure? Link to comment Share on other sites More sharing options...
C.T. Posted August 23, 2023 Share Posted August 23, 2023 Could you submit an issue report to me? I will have the team take a look at the logs to see if there are any clues. Link to comment Share on other sites More sharing options...
Dan Lauer Posted August 23, 2023 Author Share Posted August 23, 2023 I wound be more than happy to do that. How do I report an issue? I've searched and can't find it anywhere on this support site. And how do I save the logs? Link to comment Share on other sites More sharing options...
Dan Lauer Posted August 23, 2023 Author Share Posted August 23, 2023 OK, I figured out how to submit the issue inside the headset. (Typing with the controllers is so much fun) Link to comment Share on other sites More sharing options...
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