Kickflow Posted January 7, 2018 Share Posted January 7, 2018 Any reason for the delay? Should be posted on the website that there's a backlog if that's the issue. Just curious as I figured it'd take a day or two for you guys to process the order and perhaps ship it on the third day but it's been a week tomorrow; payed for 2 day shipping expecting it by the end of the week, no big deal, just would like to know what's going on. Thanks! Link to comment Share on other sites More sharing options...
JayJoe100 Posted January 8, 2018 Share Posted January 8, 2018 On my order details, it says that my vive requires a signature upon shipment. What happens when i am not home when it ships? Link to comment Share on other sites More sharing options...
Synthesis Posted January 8, 2018 Share Posted January 8, 2018 More than likely they'll attempt to deliver it a couple of times and then hold it at the nearest shipping center for you to come sign for it in person.Thanks, -John C Link to comment Share on other sites More sharing options...
marvises Posted January 18, 2018 Share Posted January 18, 2018 I was curious how long it takes for them to ship. I placed my order yesterday around 2-3 PM EST on the HTC website. My buddy ordered his a few days prior and got his yesterday. I have yet to see any fulfillment status yet. my order number is: 12724836106 Link to comment Share on other sites More sharing options...
Synthesis Posted January 18, 2018 Share Posted January 18, 2018 Looks like it's still in fullfillment. It might be a few more days before it gets shipped out due the volume of orders.Thank you, -John C Link to comment Share on other sites More sharing options...
Chaos-Deadeye Posted January 19, 2018 Share Posted January 19, 2018 Can you look into my order aswell? It's [customer personal information removed] I placed it on the 11th of January and still haven't received a shipping e-mail. Guess it's understandable if you guys are overwhelmed with orders. Link to comment Share on other sites More sharing options...
Synthesis Posted January 19, 2018 Share Posted January 19, 2018 ' Are you located outside the US? That order number isn't coming up for me (I can't see orders outside of North America)Thanks, -John C Link to comment Share on other sites More sharing options...
Chaos-Deadeye Posted January 19, 2018 Share Posted January 19, 2018 Oh, sorry I should have mentioned that I'm from EU (Germany). Link to comment Share on other sites More sharing options...
Synthesis Posted January 19, 2018 Share Posted January 19, 2018 Understood. Have you tried contacting our Live Chat at www.vive.com/eu/support/contactus yet? They would be able to look up a european based order.Thanks, -John C Link to comment Share on other sites More sharing options...
Chaos-Deadeye Posted January 19, 2018 Share Posted January 19, 2018 Okay I'm going to do that on Monday. Thank you very much! Link to comment Share on other sites More sharing options...
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