HTC Cosmos No display

[BillyJoe Peakman]

Hi. I’m sort of annoyed and confused right now. I ordered a HTC VIVE cosmos even if comments about it were pushing me off buying it due to tracking errors etc. But I bought it out of good will to try it out myself.

it came today and I was excited to actually use it. I installed everything. I started using it in the starter area for around half and hour to get used to it (the area with the RC car and such) then all of a sudden my right lens flickered and went black. Then following that was my left lens. Now I have no display whatsoever. I tried everything I’ve been on a ton of websites to see a fix. Bare it in mind this is a brand new device I literally ordered it from PC world. 6 hours later and I’ve honestly given up. The fact I spent £704 on this for it to stop working within the first half hour. I didn’t think it was that bad.

I can hear sound. The tracking is perfect. The Controllers connect. Just no display. I’ve unplugged all wires and reseated them. NOTHING so please do not tell me to unplug these wires as I’ve done it a lot.

this is honesty so bad considering the price I paid for it. Does anyone have a fix or at least some knowledge on why it’s doing this? Worse thing is I can’t take it to PC world to get a replacement due to them being closed because of COVID.

[BillyJoe Peakman]

Thought I’d add. I have a desktop and my graphics card is a GTX 1070 with 16gb ram. I also have a display port fitting. In fact I have two. The cosmos came with a display port wire. I’ve even tried putting it in the one my TV is usually in and nothing.

[BillyJoe Peakman]

I don’t actually. Because the dp cable that goes from the light box to the pc, it has that weird fitting on the end that goes into the light box. And I’m unsure on where I would buy one from. Do you have any idea where I could buy one from?

[Nearl]

Heyas,

Exact same problem, right eye started getting artifacts (green and red pattern fills) on shadows in 360 video, then went worse and finally cut out and no video from cosmos now.

i have a evga 1070 ti card too.. PC world order in last 3 days urgh... tried just about all i've found to try except updating to elite pack and double pressing left home button.. video drivers, mobo, bios all updated, as is software from steam and vive.

[Nearl]

Sent in a "report issue" via the vive console. I hope that's was right

[BillyJoe Peakman]

On 4/26/2020 at 6:43 AM, C.T. said:

I'm guessing your TV only takes HDMI, not DP. 
However, it's very unlikely to see DisplayPort cable to damage so quickly, can you contact your local customer care first to see what are the options?
https://www.vive.com/uk/support/contactus/

That wasn’t at all what I said. My TV takes DP, but the cosmos connects to a link box. It’s all good now though. I got a replacement

[BillyJoe Peakman]

Honestly Nearl. I wouldn’t bother trying out these fixes that people suggest. If you ordered from PC world. Get a replacement. You can send it off for replacement. It takes some time but it’s worth it. My new cosmos works like a charm. Was a faulty cosmos my old one was. I tried all fixes or solutions that people recommended to me. None of which worked at all. So your best bet is to get a replacement 🙂 

[streetconexion]

On 5/28/2020 at 7:44 AM, C.T. said:

I'll have customer service contact you via email. Thanks

hello can i open a ticket i aslo have a, display port issue with my htc vive cosmos i changed my cpu and mob i5 3570k for ryzen 3700x and i have ebga gtx 980ti  acx 2.0

thanks for any reply

[streetconexion]

On 9/15/2020 at 6:01 AM, C.T. said:

please contact vive support directly via below link, I'll make a note after seeing the ticket.

Vive Support Contact

sorry i didn't see the answer i opened a ticket 5 min ago i hope you will find me a solution :)

 

[SchmidtOpz]

Good Morning

I have the same problem, left eye started getting artifacts , then the right side started as well until the two were completely black without showing any image.

Would anyone know the replacement support contact in South America, specifically in Brazil?

 

Edited August 26, 2021 by SchmidtOpz