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headphone cap?


akaya0331

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Posted

I sent my Vive Pro in to repair the rubber nose piece and a velcro strip for the face cushion to the tune of $280.  I received my Vive Pro back with a new pair of headphones (that I didn't have on since I use a surround sound system) but no Vive Pro headphone caps that were on it when I sent it in.  So, the question.  Is there anyway to get headphone caps?  I don't need two sets of headphones.  Support said I"d have to send it in again, so another 3-4 weeks of waiting, after already waiting 3 weeks last time.

Posted

@akaya0331 - I have a bunch of these caps in the SF office I might be able to send to you. It's tricky though since our office has been under mandatory closure for 72 days. I'll see if I can get in this week or ask our Seattle team if they can ship a pair out.

Posted

@VibrantNebula Holy crap that's a long time to be out of the office, but yo, thanks so much!  Now I have to find a polite way to tell Support that when I sent in the headset it had 1 velcro strip that wouldn't stick to the headset, and now there are three that won't stick lol.

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