CrakeJ Posted October 6, 2020 Share Posted October 6, 2020 I really wish HTC didn't treat us like this. Paypal have just informed me I can have a full refund for my Cosmos. While there are things I like about it, they are not enough for me to hang on and spend the price of another HMD upgrading the equipment which was faulty anyway. HTC have offered to fix my noisy not working fan, but I don't think it's enough. One thing I do know, if I take the refund, I will NOT purchase another HTC HMD. There are now many MUCH cheaper alternatives available which WORK. I already offered to pay for an upgrade kit (rather than another £500+ for bits) for around £200, but HTC just don't seem to be interested in looking after us - and WE pay their wages. They ruined their phone business, and now well on way to destroying their VR business. I feel sorry for the HTC staff who have at least tried to help us. I found some information about the hardware the Cosmos uses and it should be ample for the job, but again, newer, cheaper HMDs are available with much more powerful chipsets. I'm guessing no one would talk me out of this decision? It's sad that because of the way HTC just ignores these problems I now feel like I shouldn't pay another penny to 'upgrade' to something that works. Link to comment Share on other sites More sharing options...
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