Nick Melvin Posted November 14, 2021 Share Posted November 14, 2021 Hello everyone and HTC, I noticed from yesterday that I had a noticeable white spot on the right lense on the bottom. I didn't notice that on the first days and I'm pretty sure it wasn't there before 😕 I had the headset 5 days ago, what should I do ? Thanks. Link to comment Share on other sites More sharing options...
Nick Melvin Posted November 15, 2021 Author Share Posted November 15, 2021 I just noticed it also appear on the left display too on top.. and they all fade away after about 15-20 of gameplay, this is so odd. If I let the headset cool down for a bit it will appear again. It looks like discolored tiny shapes on mid bright surfaces like brown, grey, orange colors, it's not visible on dark and white/bright areas. Any help ? Ideas.. Why does it fade after 20 minutes, should I RMA? Link to comment Share on other sites More sharing options...
AmazingTechVR Posted November 20, 2021 Share Posted November 20, 2021 On 11/15/2021 at 6:25 AM, Nick Melvin said: I just noticed it also appear on the left display too on top.. and they all fade away after about 15-20 of gameplay, this is so odd. If I let the headset cool down for a bit it will appear again. It looks like discolored tiny shapes on mid bright surfaces like brown, grey, orange colors, it's not visible on dark and white/bright areas. Any help ? Ideas.. Why does it fade after 20 minutes, should I RMA? You not had any replies to this post, so I will mention others have posted similar things on reddit. Unless this post is yours? It's potentially the heat from the display expanding/contracting and causing these pressure spots. If you turn off the LinkBox overnight, it might go away, however it can come back. It will be an RMA. I posted in this thread with a photo to demonstrate what he was describing, which sounds like yours too. Â Link to comment Share on other sites More sharing options...
GAMEDRIX Posted November 22, 2021 Share Posted November 22, 2021 RMA is the thing to do, but fingers crossed if you live in europe.. Link to comment Share on other sites More sharing options...
Nick Melvin Posted November 29, 2021 Author Share Posted November 29, 2021 (edited) After a week of RMA I received my headset without the cables, (I had a spare vive pro eye cable, should work as it's 2.0) the plastic holding the cable on top is broken in half, the velcros holding the facial foampad are not there anymore nor the foampad itself...lol, one of my lense has a huge scratch on it and the headset won't turn on... it doesn't look like my headset actually It looks like a older one. The little red light that usually turns green is not turning on at all, just doesn't receive any power. I could say that I'm disappointed but that wouldn't be enough to describe how I feel right now also seeing some topics on this forum... I'm really scared. I will return the headset again but that will be the last time, I'm shocked. Edited November 29, 2021 by Nick Melvin Link to comment Share on other sites More sharing options...
Nick Melvin Posted November 29, 2021 Author Share Posted November 29, 2021 On 11/22/2021 at 7:04 AM, GAMEDRIX said: RMA is the thing to do, but fingers crossed if you live in europe.. what does that mean ? Link to comment Share on other sites More sharing options...
AmazingTechVR Posted November 29, 2021 Share Posted November 29, 2021 (edited) 2 hours ago, Nick Melvin said: After a week of RMA I received my headset without the cables, (I had a spare vive pro eye cable, should work as it's 2.0) the plastic holding the cable on top is broken in half, the velcros holding the facial foampad are not there anymore nor the foampad itself...lol, one of my lense has a huge scratch on it and the headset won't turn on... it doesn't look like my headset actually It looks like a older one. The little red light that usually turns green is not turning on at all, just doesn't receive any power. I could say that I'm disappointed but that wouldn't be enough to describe how I feel right now also seeing some topics on this forum... I'm really scared. I will return the headset again but that will be the last time, I'm shocked. Note down the Serial Number where the cable plugs into the headset. Take photos before and after every time. Is this HTC Romania? They cause quite a few issues for HTC. I had to RMA 3 times, possibly a 4th happening if they can't fix my cameras. Nearly all issues are fixed, but saying this, I shouldn't have had any issues to start with. Good luck. Edited November 29, 2021 by AmazingTechVR Spelling Link to comment Share on other sites More sharing options...
C.T. Posted November 30, 2021 Share Posted November 30, 2021 16 hours ago, Nick Melvin said: After a week of RMA I received my headset without the cables, (I had a spare vive pro eye cable, should work as it's 2.0) the plastic holding the cable on top is broken in half, the velcros holding the facial foampad are not there anymore nor the foampad itself...lol, one of my lense has a huge scratch on it and the headset won't turn on... it doesn't look like my headset actually It looks like a older one. The little red light that usually turns green is not turning on at all, just doesn't receive any power. I could say that I'm disappointed but that wouldn't be enough to describe how I feel right now also seeing some topics on this forum... I'm really scared. I will return the headset again but that will be the last time, I'm shocked. Hey I wasn't able to locate your support ticket, can you PM me your email ticket number? Link to comment Share on other sites More sharing options...
Nick Melvin Posted December 8, 2021 Author Share Posted December 8, 2021 On 11/30/2021 at 10:40 AM, C.T. said: Hey I wasn't able to locate your support ticket, can you PM me your email ticket number? Hello, It's all fine now, I got a deal with my retailer and they gave me a replacement and this one is working like a charm ^^ Thought I'm really disappointed by the repair service 😕  1 Link to comment Share on other sites More sharing options...
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