Kalshion Posted July 25, 2017 Share Posted July 25, 2017 Ever since I installed Viveport - and reinstalled it - I've been getting a constant: "An error has occured and the server could not be reached at this time. Please check your internet connection and try again later." Well, my connection is fine, more so given I'm able to watch movies on Netflix or play some of my other game's online (including being logged into steam) I thought maybe the program required certain ports to be open to it but I can't find a list of ports that the program uses. I've also done the following: 1. Disabled anti-virus, didn't do a thing. 2. Reinstalled program, didn't help at all. This has been going on for a week now; I'm more than a little annoyed with how I keep getting this error yet am finding no solutions to the problem. Link to comment Share on other sites More sharing options...
Synthesis Posted July 25, 2017 Share Posted July 25, 2017 Did the error occur from the beginning or did it happen more recently? Also, can you check and tell me what version of Viveport you have and where you originally downloaded the software from?Thank you, -John C Link to comment Share on other sites More sharing options...
Rockjaw Posted July 25, 2017 Share Posted July 25, 2017 Hey there, sorry you've been having these issues. Can you confirm which version of the client you're running? Check under Settings and at the bottom left you should see an 'r' number in brackets. The latest is r1076. Thanks in advance. Link to comment Share on other sites More sharing options...
Kalshion Posted July 25, 2017 Author Share Posted July 25, 2017 Been that way from the very beginning, as far as version; that would be 1.0.8889 (r1076) I've already checked for updates and found none. Link to comment Share on other sites More sharing options...
eXloikam Posted July 25, 2017 Share Posted July 25, 2017 Same problem here. I've been using my vive for a month now with steam VR without any problems. Thought I'd give Vive's desktop app a look, but I get the same error. Link to comment Share on other sites More sharing options...
Synthesis Posted July 25, 2017 Share Posted July 25, 2017 Have you gone through the troubleshooting tool in the software yet? Did that give you any useful info and did you generate a report through that process?Thanks, -John C Link to comment Share on other sites More sharing options...
Kalshion Posted July 26, 2017 Author Share Posted July 26, 2017 Sadly when I click on 'report an issue' none of the options that are available really pertain to the issue I am having. I did prowl through the various issues to see if there is anything that I could try out, but nothing works. Viveport is also added to my firewall on the comp, but still the same issues. That's why I was hoping to find a list of ports that the program uses, to see if opening them up makes any difference. Link to comment Share on other sites More sharing options...
Synthesis Posted July 27, 2017 Share Posted July 27, 2017 Even if the issue doesn't seem relevant, if you follow through the steps, you'll be given a chance to create a log. Please do that. Thanks, -John C Link to comment Share on other sites More sharing options...
Kalshion Posted July 27, 2017 Author Share Posted July 27, 2017 Alrighty, I just sent in a report then; I hope the logs reveal something. Link to comment Share on other sites More sharing options...
Synthesis Posted July 27, 2017 Share Posted July 27, 2017 Awesome, thanks. I'm going to let them know.-John C Link to comment Share on other sites More sharing options...
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