John-Inge Posted August 19, 2019 Share Posted August 19, 2019 I got the same problem, with my HTC vive Pro kit, that are using Basestation 2.0 Link to comment Share on other sites More sharing options...
HackPerception Posted August 19, 2019 Share Posted August 19, 2019 @John-Inge - The best way to get this repaired is to collect the serial number from the back of the unit, navigate to www.vive.com/support -> contact us (in the navbar) -> contact us. This will link you to a live chat agent specific to your region who can process an RMA repair request for you. While Valve is the sole manufacturer of 2.0 stations - as resellers of the station in the Vive Pro full kit, it is covered under a warranty by Vive and thus we process any repair or swapping of the unit if it fails under warranty. Link to comment Share on other sites More sharing options...
karenroddy Posted August 21, 2019 Share Posted August 21, 2019 I have a new HTC Vive that I just installed. One of the base stations is not working, red flashing light. We've played around with location and it does not seem to be related to anything blocking the view of one base station to the other. How can I fix this? Link to comment Share on other sites More sharing options...
Ludoldos Posted September 3, 2019 Share Posted September 3, 2019 im having the same issue, can you PM me too please? Link to comment Share on other sites More sharing options...
jagibson Posted September 3, 2019 Share Posted September 3, 2019 @Ludoldos @karenroddy Please contact your regional support team and request an RMA. You can do this by navigating to www.vive.com/support -> contact us (in the navbar) -> contact us This thread will now be locked. Link to comment Share on other sites More sharing options...
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