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[Resolved] Cosmos - Room setup - Scanning 0%


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Posted

Hi folks ! When I run Room setup and pull triggers, i need to scan my surroundings. My problem is that "Scanning" is stuck at 0% no matter where i look. It happened after last update (approx 2 hours ago) and I can't continue. Help me please

Posted

Hi @Lojzik,

Apologies on this issue you're experiencing. Have you tried restarting your computer after the update and trying room setup again? Please reset your link box as well with the blue button.

If your issue still remains, please submit an issue report and the team will take a look. Please make sure your headset is connected when you're submitting the report. 

 

Posted

Thank you for quick response. Yes, I restarted computer and link box and "Scanning" is still at 0%. I have reported that issue already. 

Posted

Maybe it's a difference once you did the room setup with better lights.
I guess the headset can recognize the setup room then with less lights.

Posted
52 minutes ago, A-Jey said:

Maybe it's a difference once you did the room setup with better lights.
I guess the headset can recognize the setup room then with less lights.

@Lojzik - I agree with A-Jey. Try adding a few more lights to see if you can get pass the 0% mark.

Also, I can't find locate your issue report. Did you have the Trace No on file you can share me? Otherwise, please submit an issue report again. Keep in mind that the issue report is separate from a customer service ticket.

Specific instructions to submit your issue report can be found here: https://forum.vive.com/topic/6662-how-to-report-issues-through-the-vive-console/

 

Posted

Ditto here - see if adding more lighting temporarily allows you to progress. If not, create a ticket via the report issue screen. If the headset can't detect the ground, it may stall out like this. @Lojzik - using that reporting tool sends log files for specialists to analyze.

Posted

Thank you guys for tips but after I added lights problem still remains (now im sure my enviroment is well lit). I also Cleared enviroment information and Reseted headset and settings.. Scanning is still at 0% .. Here is Trace No of last log : 20200107083932 . 

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