Synthesis

What drive is Steam/SteamVR on? Thanks, -John C

Hi Currently, they are not available at this time outside of the Vive Pro kit. Thank you, -John C

I'll check, but I don't know off the top of my head. Thank you, -John C

At this time we recommend a return. We do not have an ETA for resolution and we cannot promise we will be offering the return/refund exception forever. Thank you, -John C

Can you explain what you mean by "Silently install"? What's the use case for this? Thank you, -John C

We appreciate your thoughts and feedback. We do not recommend using third-party hardware with our products, but you are free to do so if you wish. Thank you, -John C

Can you specify what site you are trying to log in to? Thank you, -John C

It sounds like you've isolated the issue to the linkbox. This is why it's so important to test each part so you can locate the issue. Linkboxes are rarely the problem, but bypassing them is a good way to rule out the cables as well. If you're able to make it work with a known good linkbox on any given PC, we should just do an RMA on the linkbox. Where are you located in the world? Thank you, -John C

Make sure your anti-virus software isn't blocking it. You can also try signing in on www.viveport.com and see if that works. If you're still having issues, you might want to reinstall the viveport software and make sure you are using admin permissions when you do. Thank you, -John C

The "rogue issue" isn't a insubstantial ghost. There is something going on that's causing the issue you've essentially ruled out the Vive hardware. It's also not fair to compare simple USB devices with Vive. There's so much more going on than that. The GPU, the ports, the drivers, the firmware and the software all have to be working in concert and the Vive itself is acting as a USB Hub for all it's components as well. You should always be installing software you want as an administrator. If you don't do that, Windows UAC may block key files from running. If you have anti-virus programs or firewalls set up, they might block features as well. Third party software for policy management or custom drivers could cause problems. The point I'm getting at is that it would be impossible to test for all conditions and all possible software configurations. Error 108 headset not detected broadly breaks down into two possible culprits: 1) There is an issue with the headset: E.G. the headset is broken, the cable is broken, etc. If you can connect it to another computer and it works, then that isn't the problem. It's relatively easy to rule out Vive itself as the problem. 2) The other possibility is that something with the OS or PC is broken. Bad drivers. Bad ports. Conflicting software. User Access Control permissions. There could be hundreds of possibilties. Thousands, really. At that point, if the culprit is #2 then we've already ruled out Vive and the problem exists locally on the PC. If you can test the ports to work then it's probably OS/Software related and we'd need to reinstall SteamVR, or maybe the drivers. The quickest most certain solution though, is a fresh OS install. That covers all your bases. To summarize this, it's either something with the Vive kit or something related to the PC. If the Vive consistently fails across all PCs, it's probably the Vive. If the Vive works, but a PC consistently fails to run any Vive, it's the PC. There isn't really a middle ground. Thank you, -John C

may be able to help you with this. Just so you know, you don't need to install that software to use your Vive. You only need SteamVR. You can skip that step for now if it's not working for you and get back to it later once you've had a chance to enjoy your new purchase for a while. Thank you, -John C

Unfortunately, the problem is not related to the actual hardware/firmware but Windows configuration or PC hardware in many of these cases. If you take working components off another functioning PC and they don't work while attached to the problem PC, the issue is almost certainly the PC/OS, not the Vive hardware. It could be bad ports, a bad GPU, or even require a fresh OS install. There isn't really a way to engineer a better solution to an issue that isn't directly related to Vive firmware/hardware. Thank you, -John C

Thank you all for the updates over the weekend. We're still doing some testing and Valve is continuing to improve SteamVR. It does seem like there might be more than one root cause for this behavior though, so we've learned something new. Thank you, -John C

One of our users opted into the SteamVR update and didn't see performance improvement until they updated their BIOS and fixed the arrangement of their RAM on their motherboard. I would highly recommend everyone make sure their BIOS is fully updated since it governs the PCIe bus. Likewise, if you have dual channel memory, make sure your DIMMs are in the correct slots/channels. Thanks, -John C

The latest SteamVR beta update has made some changes to GPU scheduling and some users are reporting this is fixing their wireless performance issues. https://steamcommunity.com/app/250820 Has anyone here tried the latest update to confirm? Thank you, -John C

When you bump the cable it causes tracking loss? It's probably because it's losing power temporarily when you unseat the connection. Does it happen often or is it avoidable? The connections shouldn't have any undue stress on them, and it's best to keep the cables lax. Thank you, -John C

Could you create a System log and send it to me via PM? I'd like to take a look at what it's reporting about the tracking loss. Thank you, -John C

Can you list the specs for both systems so we can compare? I think at this point, it's not necessarily related to relative performance as it seems that some high-end rigs are being affected more than middle-of-the-road PCs. It may be related more to specific hardware units. Thank you, -John C

GPU drivers are both up to date? Reinstall the USB drivers for the Vive and Wireless Adapter? Thanks, -John C

You did disconnect all the other Vive cables, though right? No linkbox, just the wireless antenna? Thank you, -John C

Are you also seeing CPU spiking/maxing out during those performance drops? Thank you, -John C

Were you having performance issues/CPU spikes before? Thank you, -John C

Let us know if that improves your performance. Thank you, -John C

If everyone could confirm that the update resolves the issue, that would be awesome! :) Thanks! -John C

We think the CPU spikes are a different issue entirely. We're still working on that. Thank you, -John C