Synthesis

We have found that updating to the latest GPU drivers have resolved this issue for some users. You can also try disabling extra GPUs to figure out which one works. Thank you, -John C

If you're in the US or CA, please PM me with your order number. If you are located elsewhere, please contact vive.com support Live Chat for an update. Thank you, -John C

Can you post a photo of what you mean by the pin staying in the card? Thank you, -John C

Some motherboards can allow you to force PCIe slots to run in gen3 mode. I don't know if that will help, but other users have suggested it might. I recommend you try it at the very least. As far as I can tell, 3.0 is not a requirement as we've had 2.0 PCIe users make it work, so if you can change the settings in the BIOS, please try that. If not, let me know and we'll try another avenue. Thank you, -John C

Did you try 's video solution? Thank you, -John C

Has everyone run a benchmark test? If the motherboard was really the problem, the GPU performance was probably not great either. This might be a way to tell if that's the issue (though it could also be the power supply as well.) Thank you, -John C

If you have any Asus software suites installed, try removing them. Sometimes they play havoc with the USB drivers. Thanks, -John C

It's interesting that reformating worked but a windows reinstall didn't. What version of Windows were you using? (64bit, 32bit?) Thanks, -John C

Do you know if the working slot was 1.0, 2.0 or 3.0 PCIe? Thank you, -John C

I just want to confirm that we're on the latest GPU driver updates. It sounds like reinstalling SteamVR and SteamVR drivers might be helping too. Can anyone else reproduce those resolutions successfully? Thanks, -John C

Can anyone else who has 2x PCI 3.0 slots confirm that swapping to those slots resolves the performance issue? Thanks, -John C

Make sure you do not have any of the cables/linkboxes or anything else connected at the same time as Wireless. SteamVR may detect those cables and search for a Vive connected to them. Thank you, -John C

One thing to try to see if it makes any difference is disable the camera(s). In some cases, that frees up some bandwidth. I'm assuming everyone is running the latest display drivers and the latest Windows updates? Edit: I've got another idea. If you're affected by this issue, please PM me with your contact information. Edit 2: Are any of you using wireless internet on the same PC (specifically 2.4ghz frequency)? And/Or do you have your wireless router close to the PC? Thanks, -John C

Please send me a PM with the details of your current conversation with us. I want to make sure you're being taken care of. Thank you, -John C

, First off, It looks like you're running it in extended mode. Try switching to direct mode in any case. Are you using only Vive supplied cables or are you trying to use 3rd party accessories? Thank you, -John C

Understood. Can you please take a SteamVR system report and attach the .txt file to a PM to me? Thank you, -John C

Did you add the URLs listed? Thank you, -John C

Given that you've ruled out the cables, the one other thing I would try is updating graphics drivers before contacting our support Live Chat for an RMA. Thank you, -John C

Can you describe your case more thoroughly? What have you tried so far? How long does it take before you notice the 'grid'? Have you swapped cables? Thank you, -John C

Since it's instructions to alter file folder structures manually and operate SteamVR in an unsupported configuration, it's not something we'll typically publish for every user to view. The use cases for this particular operation are generally limited to government or corporate environments were internet connections are highly restricted or Steam is not allowed. Thank you, -John C --- Moderator edit: We now offer a tool called the Vive Enterprise Device Manager that’s able to handle network management of SteamVR distributions. It enables SteamVR to be deployed without the need for the Steam client on secured/firewalled networks. This tool is available to all Enterprise Advantage customers. For more information about the tool, or to download and activate it please visit https://enterprise.vive.com/us/product/dms/. If you have further questions, you can submit a support ticket here: https://developer.vive.com/us/contactus/

I responded to you in this thread: http://community.viveport.com/t5/Technical-Support/Worst-Support-ever/m-p/21935?__woopraid=RhMt4mvMWvce#M8146 Please avoid posting duplicate posts in different threads as it will trigger the spam filter. Thank you, -John C

Hi there. As per our warranty terms and conditions, liquid damage is not covered by HTC's warranty for Vive. You can read more about it on our website: https://www.vive.com/eu/warranty/ or if you have the original warranty document included in the package, you can refer to that. Thank you, -John C

Hi there, thanks for posting. I just sent you a PM. Thanks! -John C

Hi there. Please PM me or As far as the "firmware fix" you mentioned. There was a never a way to resolve rotor failure with a firmware update. The issue is mechanical in nature and requires expert repair. Thank you, -John C

If you haven't already, could you get the SteamVR System Reports and PM them to me or so we can pass them along? Thank you, -John C