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Synthesis

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Posts posted by Synthesis

    2 htc vive in same place

    in General Vive Discussion

    Posted

     

    I can confirm that  did succeed at putting another headset on the same base station. In fact, there's no limit to how many you could put on the same base stations, as  points out, the base stations are essentially "dumb" so there isn't a limitation in that regard.

    You can have as many people as you want in the play area so long as they don't block the tracking sensors from the base stations. Of course, you probably shouldn't have anyone too close to the player for safety reasons.

    Yes, we are aware of  Steam Tracking 2.0. It's very exciting stuff!

    It is, we set up demos of Star Trek: Bridge Crew in that exact configuration, Four(!) HMDs and Eight(!!!) wands in the same 9x9 square with only two base stations.

    Thank you,

    -John C

    Lighthouse will not enter Standby

    in VIVE & VIVE Pro

    Posted

     

    Try this first:

     

    Isolate the USB hardware as the source of the issue

    One of the most common problems with Vive customers is related to the USB settings or setup. Since the tracking, positioning, buttons input and status of all the devices is sent to the computer via USB, a USB issue will lead to major problems with the overall Vive experience.

    Before proceeding with these steps, make sure of the following:

    • All the cable connections have been verified and tightened.
    • The link box has been properly connected, on its right order.
    • Original USB provided cables are being used.
    • HMD is receiving power.
    • Customer is not using USB HUBs or USB concentrators.
    • Vive USB is connected directly to the computer’s mainboard ports.

     

    Change port from 3.0 to 2.0

    USB 2.0 is the most compatible interface on modern devices. USB 3.0 is faster, but is not always stable with configurations such as Vive. If the Link Box is currently connected to a USB 3.0 port, advise switching the connection to a USB 2.0 port instead.

    NOTE: For the best experience, connect the USB cables of Vive directly to the PC, instead of a USB Hub.

    and then this: 

    Remove All SteamVR USB Devices

    The Vive system is composed of about 9 different USB drivers, including Bluetooth, controllers, camera, receivers and audio, among others. Due to different reasons, like software updates, change of connections, system updates or malfunction of a device, the USB drivers might get into conflict and reinstalling them is a good way to get everything back to its working state.

    1. Go to SteamVR > Settings > Developer.
    2. Click on Remove All SteamVR USB Devices.
    3. Once finished, the program will prompt a confirmation of the process.
    4. Disconnect the Link box AC Adapter and the Link box USB cable from the computer.
    5. Close SteamVR.
    6. Connect the AC Adapter back to the Link box and then connect the USB cable directly to the computer to a USB 2.0 port.
    7. Open SteamVR and check if all the devices all properly recognized, by going to SteamVR > Settings > USB > Refresh.
      1. These are the default drivers:

     

    Vive Link Box:

    ·         Hub

    ·         Hub Controller

    ·         Bluetooth

     

    Vive Headset:

    ·         Watchman Board

    ·         Camera

    ·         Audio Device

    ·         Main Board

    ·         Wireless Receiver 1

    ·         Wireless Receiver 2

     

    Note: This list includes the drivers of the devices directly connected to the computer by USB, as it is the HMD and Link box. Controllers and Base Stations are connected to the headset through Bluetooth and then to the computer, so these devices are not going to be visible on this list.

    If it's still not working, let me know and we'll try something a little more drastic.

    Thanks,

    -John C

     

    HMD display won't turn on :(

    in VIVE & VIVE Pro

    Posted

     

    Remove All SteamVR USB Devices

    The Vive system is composed of about 9 different USB drivers, including Bluetooth, controllers, camera, receivers and audio, among others. Due to different reasons, like software updates, change of connections, system updates or malfunction of a device, the USB drivers might get into conflict and reinstalling them is a good way to get everything back to its working state.

    1. Go to SteamVR > Settings > Developer.
    2. Click on Remove All SteamVR USB Devices.
    3. Once finished, the program will prompt a confirmation of the process.
    4. Disconnect the Link box AC Adapter and the Link box USB cable from the computer.
    5. Close SteamVR.
    6. Connect the AC Adapter back to the Link box and then connect the USB cable directly to the computer to a USB 2.0 port.
    7. Open SteamVR and check if all the devices all properly recognized, by going to SteamVR > Settings > USB > Refresh.
      1. These are the default drivers:

     

    Vive Link Box:

    ·         Hub

    ·         Hub Controller

    ·         Bluetooth

     

    Vive Headset:

    ·         Watchman Board

    ·         Camera

    ·         Audio Device

    ·         Main Board

    ·         Wireless Receiver 1

    ·         Wireless Receiver 2

     

    Note: This list includes the drivers of the devices directly connected to the computer by USB, as it is the HMD and Link box. Controllers and Base Stations are connected to the headset through Bluetooth and then to the computer, so these devices are not going to be visible on this list.

    I'm afraid Brazil is out of our service area. Where did you originally purchase it?

    Thanks,

    -John C

    HMD display won't turn on :(

    in VIVE & VIVE Pro

    Posted

     

    Open up SteamVR application > click on SteamVR drop down menu > Select "Settings" > select "USB" and tell me what you see. On a working Vive, all of those items should be bright grey. If any of them are dark grey, that means there is probably an issue with the component.

    Thanks,

    -John C

    Can you run the vive from a usc-c to hdmi adapter(using alt mode)?

    in VIVE & VIVE Pro

    Posted

    Well, according to Nvidia's website, the 1050gpu is not considered by them to be "VR ready" 
    https://www.nvidia.com/en-us/geforce/products/10series/geforce-gtx-1050/

    Here is a current list of Nvidia's supported GPUs:
    https://www.geforce.com/hardware/technology/vr/supported-gpus

    And you can also run a VR ready test for your whole system from us:
    https://www.vive.com/us/support/category_howto/how-to-check-if-pc-meets-system-requirements.html

    I hope that answers your question,

    -John C

    Bluetooth Link communication failed

    in VIVE & VIVE Pro

    Posted

     

    The Vive system is composed of about 9 different USB drivers, including Bluetooth, controllers, camera, receivers and audio, among others. Due to different reasons, like software updates, change of connections, system updates or malfunction of a device, the USB drivers might get into conflict and reinstalling them is a good way to get everything back to its working state.

    1. Go to SteamVR > Settings > Developer.
    2. Click on Remove All SteamVR USB Devices.
    3. Once finished, the program will prompt a confirmation of the process.
    4. Disconnect the Link box AC Adapter and the Link box USB cable from the computer.
    5. Close SteamVR.
    6. Connect the AC Adapter back to the Link box and then connect the USB cable directly to the computer to a USB 2.0 port.
    7. Open SteamVR and check if all the devices all properly recognized, by going to SteamVR > Settings > USB > Refresh.
      1. These are the default drivers:

     

    Vive Link Box:

    ·         Hub

    ·         Hub Controller

    ·         Bluetooth

     

    Vive Headset:

    ·         Watchman Board

    ·         Camera

    ·         Audio Device

    ·         Main Board

    ·         Wireless Receiver 1

    ·         Wireless Receiver 2

     

    Note: This list includes the drivers of the devices directly connected to the computer by USB, as it is the HMD and Link box. Controllers and Base Stations are connected to the headset through Bluetooth and then to the computer, so these devices are not going to be visible on this list.

    Try the steps above and see if that works for you.

    Thanks,

    -John C

    • Like 1

    flashing grey screen

    in VIVE & VIVE Pro

    Posted


    Please provide answers to the questions asked earlier by  in this thread. It will be very helpful if we can get as much information as possible about your issue and the circumstances surrounding it. 

    Thank you!

    -John C

    flashing grey screen

    in VIVE & VIVE Pro

    Posted

     

    Yes, we're aware of the situation and are looking into it.

    Can you all tell me when you bought your Vives and from where? There have been several versions and as you know, the most recent models are slightly different (mostly lighter components) than the ones that launched a year ago.

    That would be useful information for us.

    Thank you,

    -John C

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