[PC Headset plugged into wrong video card with wireless vive adapter]

 

Understood. Can you please take a SteamVR system report and attach the .txt file to a PM to me?

Thank you,

-John C

[VivePort firewall ports]

 

Did you add the URLs listed?

Thank you,

-John C

[Pentile grid/pattern visible on one display]

Given that you've ruled out the cables, the one other thing I would try is updating graphics drivers before contacting our support Live Chat for an RMA.

Thank you,

-John C

[Pentile grid/pattern visible on one display]

Can you describe your case more thoroughly? What have you tried so far? How long does it take before you notice the 'grid'?

Have you swapped cables?

Thank you,

-John C

 

[Lighthouse does not power on after firmware update]

I responded to you in this thread: http://community.viveport.com/t5/Technical-Support/Worst-Support-ever/m-p/21935?__woopraid=RhMt4mvMWvce#M8146

Please avoid posting duplicate posts in different threads as it will trigger the spam filter.

Thank you,

-John C

[HTC Vive out of warranty due to sweat damage]

 

Hi there. As per our warranty terms and conditions, liquid damage is not covered by HTC's warranty for Vive. You can read more about it on our website: https://www.vive.com/eu/warranty/ or if you have the original warranty document included in the package, you can refer to that.

Thank you,

-John C

[Red Blinking LED on Vive Pro Base Station 2.0]

Hi there, thanks for posting. I just sent you a PM.

Thanks!

-John C

[Vive Pro: Base Station 2.0 red blinking light -> now no light]

 

 

Hi there. Please PM me or 

As far as the "firmware fix" you mentioned. There was a never a way to resolve rotor failure with a firmware update. The issue is mechanical in nature and requires expert repair.

Thank you,

-John C

[Trigger click causes large jumps in direction]

 

 

If you haven't already, could you get the SteamVR System Reports and PM them to me or  so we can pass them along?

Thank you,

-John C

[internal problem fault 02 10009]

 

Fault 02 error is a hardware issue, as you've correctly surmised. I'd highly recommend contacting the Live Chat support for your region and setting up a replacement if you've had it less than 14 days.

I'll look into the ticket (I had to remove the number for privacy reasons) and find out why they provided those instructions.

Thank you!

-John C

[Pentile grid/pattern visible on one display]

 

hi! I just sent you a PM.

Thanks!

-John C

[Vive Pro controllers don't stop charging]

 

Hi there. Thank you for letting us know. What version of Windows are you on and what version of SteamVR are you using? (Beta or Release?)

Thanks!

-John C

[Vive Pro Unknown USB Device]

   

 

Has anyone tried USBDeview yet? Or rolling back to an earlier restore point if you updated Windows 10 recently?

Here is the link and KB for USBDeview: https://support.steampowered.com/kb_article.php?s=99fc613679d414ac10dc0dc9898716eb&ref=2748-WEIK-9562

Thank you,

-John C

[Vive Pro - USB Issues "Device Descriptor Request Failed"]

 

Have you tried reverting to an older restore point to confirm that the update is the source of the issue?

Thank you,

-John C

[Customer Support Complaint -]

 

Hi Langaan,

Please don't post private information like ticket numbers on public forums. I'd be happy to help you. I've sent you a PM with further instructions.

Thank you,

-John C

[Lighthouse does not power on after firmware update]

 

Hi Beauregard,

Are you getting a fault 02 or fault 03 error? Any flashing red lights? If the base station simply won't power on at all, please check the power adapter first and see if that's where the fault lies. If it is a fault 02 or fault 03 error, please contact our Live Chat support on our website to set up a repair.

Thank you,

-John C

[Vive tracker firmware not updating]

 

You may end up needing to RMA it if it won't connect. Have you contacted our Live Chat support yet?

Thank you,

-John C

[Vive Pro audio quality]

Valve has released their audio quality update into the release branch for SteamVR

 

https://steamcommunity.com/games/250820/announcements/detail/2859099222349123003

 

 

Thank you,

-John C

[2 vive systems in same big room creates base station conflict]

Let me just clarify terms:

Lighthouse is the name of the tracking software system. Base Stations are what we call the little boxes with lights that you set up around your play area. Sensors are beneath the "skin" of the HMD and controllers (and tracker) that detect the signals emitted by the base stations.

Okay, on to your questions:

1. You'll need 2 base stations for each play area you want. Movement within a diagonal area of up to 5 m (16 ft 4 in) is supported. For example, a 3.5 m x 3.5 m (around 11 ft 5 in x 11 ft 5 in) space. For room-scale setup, a minimum play area of 2 m x 1.5 m (6 ft 6 in x 5 ft) is required. There's no minimum for seated and standing experiences. As long as no one occludes the signal between the base stations and the connected Vive sensors on the devices, it will be fine.

2. You can only use two base stations per play space. You can have multiple players in that play space simultaneously so long as they don't block each other from the base station signals. 

Ideally for the set up you've designed below, you want to use parititions to block off each play space from each other so they don't interfere with the other base station pairs. Use a material that is opaque, non-reflective and ideally absorbs infrared radiation.

 

Thank you,

-John C

[Charged for purchase, no tracking number received and unable to check order status]

 

 

Both of you, please PM me with your order numbers and I'll take a look.

Thank you!

-John C

[Log errors - tracking problems - what do they mean and how to fix?]

 

Thanks for posting those logs, but let's take a step back and look at the problem from a little further away.
1. When playing Ultrawings, you experience tracking problems. Can you be more specific? Is it only your controllers or HMD also? When you say you lose tracking, do you mean to say that the controllers get "stuck", vanish or float away? How often does it happen? Does it happen in certain areas more than others?
2. If I'm understanding correctly, when you're in Fallout 4 VR, you don't experience the same issues?

3. Can you post pictures of your play area?

Thank you,

-John C

[vive constantly updates]

 

About how many times has it happened? Also, what are your specs (incl Motherboard and cards)?
Are you using USB 2.0 or 3.0 for the devices?

Thanks,

-John C

[2 htc vive in same place]

 

Not on the same PC. You can only have a single instance of SteamVR which means only one Vive at a time.

Thank you,

-John C

[Vive camera glass crack]

 

We don't sell individual components and we don't recommend you attempt to repair or modify your Vive equipment. However, if you were willing, you could contact our Live Chat support and have them set up an RMA repair for the device.

Thank you,

-John C

[2 vive systems in same big room creates base station conflict]

 

How high up are the base stations? Unless one of the players is physically occluding one of the base stations, there should be zero tracking issues with two players in the same space. Your tracking problems are likely related to something else in the room.

How well does it work with just one player?

Thank you,

-John C