Tony PH Lin

Hi @billy1234, @glenndallan, Could you share the screenshot of pop-up Windows error message? We'd like to clarify if there is any service error or execution fail. Thanks.

Hi @DrAdamStreck, We have released SRanipal 1.3.1.0 to resolve calibration failure issues. Please have a try. Thanks. https://developer.vive.com/resources/vive-sense/sdk/vive-eye-tracking-sdk-sranipal/

Hi @Stanislav Kostikov, From SDK level, there is no such API or event to reset coordinates under lost tracking status. However we did similar request for specific enterprise customer with special ROM and service. If that's the case, you can PM me then I can bring you to our enterprise team for further customization discussion. Thanks.

Hi @nbhatia, It's confirmed on 1.3.0.9, however we have fix some calibration issues on 1.3.1.0 Recommend to try on the latest version, thanks.

Hi @Djangi, @StefanPezzei Sorry for the late update, and we have just released a new version (1.3.1.0) to resolve related issues regarding to Calibration fail. https://developer.vive.com/resources/vive-sense/sdk/vive-eye-tracking-sdk-sranipal/ You can refer to another topic and one developer has verified okay on his reply. Please let us know if your issue has been resolved. Thanks.

Hi @C3D, We've revised and updated our document accordingly. Meanwhile, we're planning next update version and may have more update recently about the release timeline. Thanks.

Hi @fvfrfr, If you hit VCRUNTIME140_1.dll not found error message, you could update Visual C++ redistributable packages from below link, https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads Thanks.

Hi @DrAdamStreck, I've PM you for detail info. collection, please check. Thanks.

Hi @DrAdamStreck, Could you provide us the log for further analysis? Find the SR_runtime from Windows System Tray and right click the icon to select "pack log". Thanks.

Hi @sufeidechabei, SRWorks has new update to 0.9.7.1. Please visit and download from the link. https://developer.vive.com/resources/vive-sense/sdk/vive-srworks-sdk/0971/ Thanks.

Hi @MacBread, SRWorks has new update to 0.9.7.1. Please visit and download from the link. https://developer.vive.com/resources/vive-sense/sdk/vive-srworks-sdk/0971/ Thanks.

Hi @mbaat, SRWorks has new update to 0.9.7.1. Please visit and download from the link. https://developer.vive.com/resources/vive-sense/sdk/vive-srworks-sdk/0971/ Thanks.

Hi @C3D, Just checked the download document version is 1.3.0.9 inside Unreal folder. Could you show me which doc was wrong with out of data version? Thanks.

Hi @fvfrfr, For the 2nd PC, please make sure you accept EULA in VR and enable eye tracking. Meanwhile, we're checking log analysis.

Hi @fvfrfr, Could we confirm if firmware is updated successfully on your side? (see below screenshot) If not, try to power off HMD first then download file from https://dl.vive.com/SRSDK/runtime/VIVE_SRanipalInstaller.msi After updating successfully then power on HMD and launch runtime again. Eye chip firmware will update automatically and there is a message box pop up to notify user not to power off device when updating.

Hi @eray_ozr, SDK3.2.0 no need to copy ThirdParty, so we don't think this may be the root cause. In our experience, please use VS 2017 instead since we met some error cases under VS2019. Thanks.

Hi developers, The Vive SRWorks SDK has a new release v0.9.7.1 today. You can download it from here. For online document template, we will update to latest version soon and you still can refer to files which are along with download packages. Release Notes: [Experience Unity] Add DiscoScene in Sample10_HumanCut. [Fix] If needed to install the newer version msi manually, the older version of msi doesn’t need to be removed first. Remove Join Beta button code in SRWorks_Runtime. [Fix] unable to run on AMD graphics card Adaptive pass through FOV adjustment for various devices. Add solution to prevent from several crash scenarios Enable to execute SRWorks runtime without administrator rights but still need administrator rights for installation Update human detection model. The new model improves the performance when looking down the lower body. Terminate the SRWorks runtime after the client process crashes Add HumanCut AI module in Unity Plugin Add a sample10_HumanCut in Experience Unity Add a new API: “SetPassThrough4kParameter” to adjust tracked camera of Pass through 4k In the Experience Unity demo app:  When initialization error occurs, do not quit the app automatically  Reduce controller pose latency to better fit the pass through Fix the following issue  SRWorks Runtime show wrong SRWorks version after public/beta switch Unreal plugin: redesign pass through rendering pipeline To support UE4.24 We look forward to hearing your feedback!

Have you tried long press power key to reboot system or enter download mode (power key + volume down) to execute related actions? Thanks.

Hi @unikty, @Hosey, Do you mean the issue on Focus or Focus Plus? What's the symptom or do you take any operation before this issue? Thanks.

Here is another similar topic for your reference. Hope this helps.

Hi @Khaled_2018, Confirmed with internal team, the factory reset has been disabled (not open) for previous several ROM versions. So let's why you can not see the option. The instruction of the post was in early stage when we released Develop Kit. Thanks.

Hi @atonalfreerider, You can refer the adb cmd to enable bluetooth to connect other devices. Find "turn bluetooth on" on below topic. Also if you'd like to connect to Phone, please refer to: https://www.vive.com/us/support/vive-focus/category_howto/pairing-your-phone-with-vive-focus.html

Hi @canaee, Yes, you're right. Enable depth module could consume more memory, and in short term we could suggest you can decide the proper time to enable/disable it on your application. Thanks.

Hi @BBBH, In our internal develop experience, it seems the app version and SRWorks runtime version is different. Are you using 0.9.3.0, and could you check if you have installed runtime successfully (version should be 0.9.3.0, not 0.9.2.0)? Thanks.

Hi @Beta_Tester, Please check my PM, thanks.