[Video capture]

Hi @AlGolden,

If the functionality to trigger from Quick Menu isn't fulfilled your need, let me check the team if we open any related APIs for developers to do similar tasks.

Thanks.

[Do we get 120 Hz of Eye Tracking frequency with SRAnipal?]

Hi @prajaktakhandve,

We've received other feedbacks not to reach 120Hz frequency.

May I know what's the SRanipal version you start to meet this issue?

From 1.3.0.9 or even earlier like 1.1.0.1 or others?

Thanks.

[I can't uninstall SRanipalInstaller1.3.0.9]

Hi @billy1234, @glenndallan,

Could you share the screenshot of pop-up Windows error message?

We'd like to clarify if there is any service error or execution fail.

Thanks.

[EyeTracking calibration no longer works]

Hi @DrAdamStreck,

We have released SRanipal 1.3.1.0 to resolve calibration failure issues.

Please have a try. Thanks.

https://developer.vive.com/resources/vive-sense/sdk/vive-eye-tracking-sdk-sranipal/

[Is it possible handle tracking lost/restore event?]

Hi @Stanislav Kostikov,

From SDK level, there is no such API or event to reset coordinates under lost tracking status.

However we did similar request for specific enterprise customer with special ROM and service.

If that's the case, you can PM me then I can bring you to our enterprise team for further customization discussion.

Thanks.

[Timestamp and latency]

Hi @nbhatia,

It's confirmed on 1.3.0.9, however we have fix some calibration issues on 1.3.1.0

Recommend to try on the latest version, thanks.

[EyeCalibration.exe broken in 1.3.0.9 ?]

Hi @Djangi, @StefanPezzei

Sorry for the late update, and we have just released a new version (1.3.1.0) to resolve related issues regarding to Calibration fail.

https://developer.vive.com/resources/vive-sense/sdk/vive-eye-tracking-sdk-sranipal/

You can refer to another topic and one developer has verified okay on his reply.

Please let us know if your issue has been resolved.

Thanks.

 

[SDK_v1.3.0.9 documentation]

Hi @C3D,

We've revised and updated our document accordingly.

Meanwhile, we're planning next update version and may have more update recently about the release timeline.

Thanks.

[Eye-Tracking not working: SRanipal requires to update firmware and fails]

Hi @fvfrfr,

If you hit VCRUNTIME140_1.dll not found error message, you could update Visual C++ redistributable packages from below link,

https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

Thanks.

[EyeTracking calibration no longer works]

Hi @DrAdamStreck,

I've PM you for detail info. collection, please check.

Thanks.

[EyeTracking calibration no longer works]

Hi @DrAdamStreck,

Could you provide us the log for further analysis?

Find the SR_runtime from Windows System Tray and right click the icon to select "pack log".

Thanks.

[SRworks C++ SDK has some bugs (Important !)]

Hi @sufeidechabei,

SRWorks has new update to 0.9.7.1.

Please visit and download from the link.

https://developer.vive.com/resources/vive-sense/sdk/vive-srworks-sdk/0971/

Thanks.

[continuous 'NullReferenceException' error]

Hi @MacBread,

SRWorks has new update to 0.9.7.1.

Please visit and download from the link.

https://developer.vive.com/resources/vive-sense/sdk/vive-srworks-sdk/0971/

Thanks.

[Unity NullReferenceException can't find shader]

Hi @mbaat,

SRWorks has new update to 0.9.7.1.

Please visit and download from the link.

https://developer.vive.com/resources/vive-sense/sdk/vive-srworks-sdk/0971/

Thanks.

[SDK_v1.3.0.9 documentation]

Hi @C3D,

Just checked the download document version is 1.3.0.9 inside Unreal folder.

Could you show me which doc was wrong with out of data version?

Thanks.

[Eye-Tracking not working: SRanipal requires to update firmware and fails]

Hi @fvfrfr,

For the 2nd PC, please make sure you accept EULA in VR and enable eye tracking.

Meanwhile, we're checking log analysis.

[Eye-Tracking not working: SRanipal requires to update firmware and fails]

Hi @fvfrfr,

Could we confirm if firmware is updated successfully on your side? (see below screenshot)

If not, try to power off HMD first then download file from https://dl.vive.com/SRSDK/runtime/VIVE_SRanipalInstaller.msi

After updating successfully then power on HMD and launch runtime again.

Eye chip firmware will update automatically and there is a message box pop up to notify user not to power off device when updating.

 

[WaveSDK UE4.25 Compile Error]

Hi @eray_ozr,

 

SDK3.2.0 no need to copy ThirdParty, so we don't think this may be the root cause.

In our experience,  please use VS 2017 instead since we met some error cases under VS2019.

Thanks.

[Vive SRWorks SDK Release 0.9.7.1]

Hi developers,

The Vive SRWorks SDK has a new release v0.9.7.1 today. You can download it from here.

For online document template, we will update to latest version soon and you still can refer to files which are along with download packages.

Release Notes:

1. [Experience Unity] Add DiscoScene in Sample10_HumanCut.
2. [Fix] If needed to install the newer version msi manually, the older version of msi doesn’t need to be removed first.
3. Remove Join Beta button code in SRWorks_Runtime.
4. [Fix] unable to run on AMD graphics card
5. Adaptive pass through FOV adjustment for various devices.
6. Add solution to prevent from several crash scenarios
7. Enable to execute SRWorks runtime without administrator rights but still need administrator rights for installation
8. Update human detection model. The new model improves the performance when looking down the lower body.
9. Terminate the SRWorks runtime after the client process crashes
10. Add HumanCut AI module in Unity Plugin
11. Add a sample10_HumanCut in Experience Unity
12. Add a new API: “SetPassThrough4kParameter” to adjust tracked camera of Pass through 4k
13. In the Experience Unity demo app:
     When initialization error occurs, do not quit the app automatically
     Reduce controller pose latency to better fit the pass through
14. Fix the following issue
     SRWorks Runtime show wrong SRWorks version after public/beta switch
15. Unreal plugin: redesign pass through rendering pipeline
16. To support UE4.24

We look forward to hearing your feedback!

[VIVE Focus Stuck at Bootloop. HELP!!]

Have you tried long press power key to reboot system or enter download mode (power key + volume down) to execute related actions?

Thanks.

[VIVE Focus Stuck at Bootloop. HELP!!]

Hi @unikty, @Hosey,

Do you mean the issue on Focus or Focus Plus?

What's the symptom or do you take any operation before this issue?

Thanks.

[Vive Focus connects with the other bluetooth device(not smartphone)]

Here is another similar topic for your reference.

Hope this helps.

 

[HTC Vive Focus How to Factory Reset]

Hi @Khaled_2018,

Confirmed with internal team, the factory reset has been disabled (not open) for previous several ROM versions. So let's why you can not see the option. 

The instruction of the post was in early stage when we released Develop Kit.

Thanks.

[Bluetooth Devices]

Hi @atonalfreerider,

You can refer the adb cmd to enable bluetooth to connect other devices.

Find "turn bluetooth on" on below topic.

Also if you'd like to connect to Phone, please refer to:

https://www.vive.com/us/support/vive-focus/category_howto/pairing-your-phone-with-vive-focus.html

 

[SRWorks depth module problem]

Hi @canaee,

Yes, you're right. Enable depth module could consume more memory, and in short term we could suggest you can decide the proper time to enable/disable it on your application.

Thanks.