Aragorn 76

Apparentely. After a long discussion with the support team, they asked me to return the headset for a diagnostic. I am sceptical but there is no alternative.

Thank you for your reply. If it is not caused by the last firmware update of the headset, how can you explain this symptom appeared after having updated this firmware ? Just a coincidence ?

I never had an Index so it is completely new for me. I found that on Reddit: "Pixel inversion is caused by a voltage issue of LCD panels. Your mainboard, drivers, CPU etc. are influencing this issue. Valve made a software "Column correction" just for that. Besides the technical influence, it depends on the user, too. How good is the personal eye sight, is the sweet spot found, mind blending it out etc. A friend of mine used my Valve Index and had hard times to see the pixel inversion albeit for me it was really clear to see. Good for you to not see this pattern. It is really distracting." If it is a voltage issue, it might be both a hardware AND a software/firmware problem. I hope it is reversible.

We already contacted the customer support and opened tickets. It is not that simple. The issue appeared just after an update. Everything was fine when we received the headset. A test with the old fimware would be very simple to realize. I am sure that sending back the headset will not change anything. Why some of us do not see these vertical lines is indeed a good question. Maybe a problem with some graphic cards (mine is a RTX 3090) but I'm not an expert.

I perfectly agree with you. They could at least tell us they are trying to solve the problem. Meanwhile, they could allow us to download the previous firmware/software as a workaround.

After having opened a ticket with the support team, having sent various technical reports (generated with the vive console and with Steam Vr), they asked me to... switch off the link box, wait 10 seconds and switch it on again. Of course, nothing happens ! This is definitely a software problem so please send us the previous firmware of the headset (and the vive console version 2.1.17.0). This is the only way to confirm our hypothesis because I am sure that sending the headset back will not solve the problem.

Same problem, yes. I hope we will have an update next week.

I guess you have contacted the support team like me. We are all waiting for an update. At least, they could tell us they are working on a fix and let us download the original software/firmware (i am prettry sure now this is due to the headset firmware update). I cannot play anymore with these lines.