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Hi @Randonlag, Apologies on this issue you experienced. If that's what our support team concluded after going through their process, then please proceed with their instructions. Your report is the first that I've seen on this forum page so I wouldn't have a troubleshoot process to share that's outside of our support team's list. Please return or exchange the headset as soon as possible. If you do swap for another Cosmos unit, let me know how the installation process is. If you continue to still have any issues, then I'll work with you directly to identify the root cause as chances are likely it's not due to a defect on the 2nd attempt. Thank you for sharing. Steve

Hey @Fink, Great question - yes Vive Cosmos does support hand and finger tracking. Please keep in mind the SDK is in Early Access mode, and there will be upcoming significant updates to improve the experience. You can learn more and download our hand tracking SDK here: https://developer.vive.com/resources/knowledgebase/vive-hand-tracking-sdk/ If you do begin developing with it and have further questions, be sure to check out our Hand Tracking SDK forum group: https://forum.vive.com/forum/73-vive-hand-tracking-sdk/ Thanks, Steve

Hey @lamyipming, Thanks for sharing this. I'll escalate this to our engineering team and will hope to get this addressed in the next update. I'll keep you posted. Steve

Hi @ChanGu3, Thanks for reaching out and apologies on the issue you're experiencing! My immediate concern here is your graphic cards not meeting the minimum specs of the Cosmos which is a GTX 970: https://www.vive.com/us/product/vive-cosmos/features/ This may be the reason you're having issues. The only thing I'm not entirely sure is if that's what's causing the undetectable DP. Make sure the linkbox is turned on by pressing the blue button (green light indicator). If you have time, could you download this and share us your result? https://store.steampowered.com/app/323910/SteamVR_Performance_Test/ Thanks, Steve

@Kobboyz, Thanks for sharing! Yes I would re-echo what @A-Jey just stated above. Try that out and let us know if that fixed your issue. If not, then I'll work with you in submitting a report to identify what may be the issue. Steve

Hey @MXR156, Thanks for creating this thread and sharing! Sorry about the issue you're experiencing. The IPD knob on the side allows all users to customize the lenses to best match their interpupillary distance (distance between your two eyes). There is a maximum and minimum range this knob can reach. It may sound like you reached the range limit, but I find it odd that if you move the headset further then you can see fine on both. That method doesn't bring the lenses closer, but rather it means you were able to better align the position of your eyes to be at the center of the lenses ("sweet spot"). Try seeing if you can play with the fitting of the head mount strap to lock in place the position of where you can see through both fine. Here's an article on fitting guide to: https://www.vive.com/us/support/cosmos/category_howto/putting-the-headset-on.html Hope this works ! Steve

Hey @psychoticbovine, Thanks for following up. I'll check with our team and have them respond today. May have been lost in transition during holidays. Thanks for your patience! Steve

Hi @SOFTGUNMAV, We're sorry about the issue you're currently experiencing. If you find your headset tracking in the game and not your controllers (e.g. they are stuck on the floor), then it's most likely due to controller compatibility. This also applies to your scenario where Cosmos controllers aren't being accurately represented. This means that the developers of the VR title have not directly supported the new Cosmos controllers at the moment. We do have one workaround which is using the custom controller bindings provided by the Steam community. 1. SteamVR 2. SteamVR Dashboard (three lines on top left corner) 3. Devices 4. Controller Settings 5. Select game 6. Select Cosmos controller (make sure your cosmos controllers are on) 7. Select Community Binding and apply. 8. Play Let me know if this works out!

@Dickytwo - Thank you and yes, noted!

@Dickytwo - Yes, the sensors supporting 2.0 base stations are backward compatible. Therefore, 1.0 base stations and 1.0 controllers will be supported!

Hi @Cappy1, Thanks for sharing this! I completely understand. You're not alone as I've received multiple request on this in other threads. This has been reported to our team and they are in the process of reviewing it. I'll update you here when I hear the latest. Steve

Google Translate (Japanese to English): The VIVE PRO EYE purchased late last month suddenly lost eye tracking this Monday. The calibration cannot be initialized. Until last week, I was able to track my eyes without incident. @Jad, @Corvus, @Daniel_Y

Hmm.. The fact it's not a specific controller doing this leads me to think it's your environmental / surrounding factor. Try the following: - Make sure both your base stations have a green light. Make sure each is in a different channel. B & C - You mentioned there are no mirrors already. Make sure you're not also playing in direct sunlight as that also affects the tracking (E.G. Next to a window with sunlight shining directly on your right controller play area) - Make sure controllers are charged. - Flip your room setup to the opposite direction as you currently have it and try playing the experience. Can you confirm if your right controller is experiencing this issue or will it now be your left controller? This will help us narrow the possible factors in your issue. - If possible, try setting up in another space and see if you're having the same issue. Again, this is to confirm if this is due to an environmental / surrounding issue.

Utilizando Google Translate, disculpe los errores gramaticales y ortográficos. Hay un pequeño botón en la parte posterior de su estación base. Antes de presionarlo, verifique la estación base con la luz verde e identifique qué letra tiene. Si tiene B, entonces quiere que la otra estación base sea C. Si tiene C, entonces quiere que la otra estación base sea B. Ambas estaciones base deben ser canales diferentes y para cambiar el canal es presionar el botón mini en la espalda. Avísame si eso funciona.

Glad it worked out! Regarding tracking - yes, I'll be putting together another report to send internally based on everyone's feedback on the 1.0.8.3 thread. Will do my best to get what you guys are looking for. Please hang in there.

We love it when our customers are happy! Please do keep us updated if you encounter any issues and we will work to get it resolved in future updates. Feel free to continue sharing the positive feedback! Thanks for your patience and support.

Hey @psychoticbovine, Sorry about the issue you're experiencing. I'll help you troubleshoot this. First, let's have you submit an issue report. Once your issue report has been submitted, it'll open a Zendesk ticket to communicate with us directly via email. We'll work with you from there to get this resolved. Here are instructions on how to submit the issue report. Please make sure your headset is connected and on when you submit. Let me know here in this forum thread when you've submitted it. https://forum.vive.com/topic/6662-how-to-report-issue-through-vive-console/ Thanks, Steve

Yeah I agree about the flip up. I was using the Pro this past week and was trying to flip up the screen when working with the computer.. Stay tuned on the Steam Plate 🙂

Hey @Dickytwo, Thanks for your patience here. I can confirm the link you provided initially (Scan) is a verified reseller. The Cosmos kit listed on their site will include the battery. It is an error on their part on the listing. Steve

@Phr00t - Great observation, but I wouldn't quickly conclude that tracking is capped at its current performance due to the lighting designs. There's also the factor of training and improving the algorithms to adjust to the variables at play. @Dickytwo & @Phr00t As you've seen, tracking has been improved by previous updates, however, there is still more work needed to be done to meet the customer expectations. Tracking will continue to be the number 1 priority in our ongoing software updates. I will note to not have expectations of the inside out tracking outperforming the light houses (VIVE & VIVE Pro). External sensors will always be superior given the position and visibility it has on the headset/controllers. For users that are seeking the absolute best tracking performance, then please stay tuned for more on the Cosmos Steam plate which directly supports light house tracking. Thanks, Steve

Still waiting to hear back from the team on the schedule. Please know that updates for tracking improvements will continue, and I understand the main concern is a matter of when. Thanks, Steve

Hi @Dickytwo, If you're interested in getting the Cosmos Wireless adapter, I would suggest getting it directly from our site to ensure you have everything you need! https://www.vive.com/uk/accessory/cosmos-wireless-adapter-attachment-kit/ Thanks, Steve

@A-Jey, @TomCgcmfc, @Ptipsecurity, and others with similar comment - Thanks for your honest feedback on your dissatisfaction of this beta version. Will forward to engineering team to address.

@A-Jey Thanks for the feedback. I'll share with our engineering team. Also confirming I've successfully received your two issue reports. Thanks for the submission. Steve