Vive Pro 2 - black screen / ghost images / audio buzzing on both wired & wireless.

[C.T.]

@AmazingTechVR Please try this  
1) Connect everything (please do it with wired, not wireless) 
2) Close Vive Console
3) Power off Linkbox
4) Long press Headset button on the left (hold it)
5) Power on Linkbox, and wait for about 3~5 sec until PC detected
6) Turn on Vive Console, and let it recover from firmware update.

Let me know if it is still not working out for you, then I can leave a note to support team to RMA your device for further inspection.

[AmazingTechVR]

3 hours ago, C.T. said:

@AmazingTechVR Please try this  
1) Connect everything (please do it with wired, not wireless) 
2) Close Vive Console
3) Power off Linkbox
4) Long press Headset button on the left (hold it)
5) Power on Linkbox, and wait for about 3~5 sec until PC detected
6) Turn on Vive Console, and let it recover from firmware update.

Let me know if it is still not working out for you, then I can leave a note to support team to RMA your device for further inspection.

No luck 😞
 

I tried this, still error code 200

 

I did get a firmware update

 

 

 

[C.T.]

@AmazingTechVR

Can you send me a log via vive console?

[AmazingTechVR]

Just now, C.T. said:

@AmazingTechVR

Can you send me a log via vive console?

Another? I've sent Vive Console log and SteamVR logs.

I will do another.

I have done so many tests for this repaired Vive Pro 2...

It's coming to a point where I just want a replacement please. It was faulty from new, but got worse since repair.

[AmazingTechVR]

8 minutes ago, C.T. said:

@AmazingTechVR

Can you send me a log via vive console?

I am not able to...

[AmazingTechVR]

22 minutes ago, C.T. said:

@AmazingTechVR

Can you send me a log via vive console?

I have uninstalled Vive Console from Steam. Downloaded v2.1.182  (not the BETA version)

Vive Console logs submitted again.

[AmazingTechVR]

2nd RMA received.

 

UPS collecting tomorrow again.

I hope it can be fixed this time. When I had it, I listed all my original issues, it came back from HTC Romania repairs and now all I get is error code 200 and no display at all.

If this cannot be fixed and tested before leaving for a 2nd time. I wish to receive a new replacement Vive Pro 2.

I am sending the Vive Pro 2 back, but this time with the link box and the cable as instructed.

I have spent so much time trying to troubleshoot this. Lots of Vive Console reports, SteamVR logs, reinstalling software, drivers, testing it with wired and wireless. Please no more tests. The Vive Pro 2 is great when it works.

[AmazingTechVR]

On 9/14/2021 at 8:24 AM, C.T. said:

@AmazingTechVR

Can you send me a log via vive console?

Hi @C.T.



You received my HTC Vive Pro 2, link box and cable on Monday. This was after the 1st RMA when I received it back from HTC Romania. Did you experience the same issue? No display and error 200? My 1st RMA only took 1 week. Do you have an update for me please?

Thank you.

[AmazingTechVR]

@C.T.

I just got my 2nd RMA report. It says no fault found. Yet in their email earlier, it says they fixed the problem.

I hope to God when I get the Vive Pro 2 it will produce a display and no more error code 200.

Email received earlier today before the report was done...

Now I just got this report...








***EDIT***


 

 Oh wait...

ANOTHER report has just come in...

😂 I don't know if I should laugh or cry, or if I'm going to get a working Vive Pro 2 back for a 2nd time.

Edited September 24, 2021 by AmazingTechVR

[C.T.]

I believe your VP2 is on the way back to you already. I've also checked the ticket, I think they have tested it before sending it out. 
It should be fine.